Shift Supervisor

Mitchells & Butlers PLC; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible shifts

Brand discounts (33%) across brands

Friends & family discounts (20%)

Wagestream

Pension

28 days paid holiday

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butlers PLC is seeking a Shift Supervisor for the Black Horse. You will welcome guests, lead a team, and train staff to deliver outstanding service in a busy pub environment.

You’ll enjoy flexible shifts, generous discounts across our brands, pension, holiday entitlement, and access to Wagestream to access earned pay. Join a supportive team with a focus on safety and hospitality.

Qualifications

• Experience in hospitality or supervision.
• Passion for delivering great service.
• Ability to train and develop team members.

Responsibilities

• Act as host, welcome guests and guide the team in daily operations.
• Lead shift during service periods and ensure smooth throughput.
• Role model for training and staff development.
• Maintain high standards of cleanliness and safety across the site.

Skills

Team leadership

Customer service

Training staff

Communication

Job description

As Shift Supervisor at the Black Horse, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Premium Country Pubs. We craft food and drink into something truly special. Picture beautiful interiors in stunning locations, and great tasting food.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials - work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.