Shift Supervisor

Black Horse - Wembley; Greater London; On-site; GBP 12,398 - 15,153; Full time

Benefits offered by this job

33% brand discounts across all brands

20% discount for friends and family

Wagestream access for earned pay

Free shares

Pension

28 days paid holiday

High-street shopping discounts

Free employee helpline

Job summary

Black Horse - Wembley is seeking a Shift Supervisor to welcome guests, lead a team and train staff in a busy pub environment. You’ll play a key role in delivering great service, maintaining standards and ensuring a positive guest experience. No CV is needed; a quick mobile-friendly application is available.

Join Ember Inns, part of Mitchells & Butlers, and enjoy benefits including staff discounts, pension, and holiday entitlement as part of a supportive team culture.

Qualifications

• Experience in delivering high-quality guest service.
• Ability to train and develop team members.
• Strong leadership and shift management skills.
• Commitment to cleanliness and safety standards.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Skills

Customer service

Team leadership

Training

Safety standards

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Shift Supervisor atthe Black Horse, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Ember Inns, a local to be proud of. Think, traditional pub grub, roaring fires and real ales set at the heart of the community. If you want to be part of the Inn crowd, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day‑to‑day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Minimum Wage