Shift Supervisor

Mitchells & Butlers Leisure Retail Limited; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible shifts

33% staff discount across our brands

20% discount for friends and family

Wagestream access to earned pay

Team socials

Pension

28 days holiday

High-street shopping discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers Leisure Retail Limited is seeking a Shift Supervisor at The White Swan. You’ll welcome guests, lead a team, and train colleagues to deliver outstanding service in a premium pub environment.

Join a business that values loyalty and great experiences, with opportunities to grow within a supportive team and enjoy staff discounts, pension, and holiday provisions.

Qualifications

• Experience delivering friendly, attentive service in a hospitality setting.
• Ability to supervise and train a team to maintain high standards.

Responsibilities

• Oversee day-to-day site operations, greet guests, and lead the team.
• Act as shift leader and role model for staff training.
• Ensure cleanliness and safety standards are met.

Skills

Customer service

Team leadership

Job description

As Shift Supervisor atthe White Swan, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Premium Country Pubs. We craft food and drink into something truly special. Picture beautiful interiors in stunning locations, and great tasting food. If you're passionate about all things premium, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.