Shift Station Operations Lead

Network Rail; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Annual leave entitlement

Pension schemes

Discounted train travel for you and a1

Rail and Underground season tickets 75

Volunteer or carers leave

My Benefits discounts

Job summary

Network Rail is seeking a Shift Station Supervisor to lead a station team on a shift basis, ensuring safety and high-quality customer service across operations at London Liverpool Street. The role requires managing staff, coordinating safety procedures, and liaising with police and other agencies to prevent incidents.

Successful candidates will have excellent communication, experience handling challenging situations, and a solid understanding of health and safety regulations.

Qualifications

• Excellent written and oral communication and interpersonal skills.
• Previous experience of dealing with different types of situations assertively.
• GCSEs in Maths and English (or equivalent).
• Experience managing challenging/confrontational situations.
• Ability to work in a pressured environment.
• Knowledge of Health, Safety and Environmental regulations.

Responsibilities

• Supervise the station team on a shift to ensure safe operations and deliver excellent customer service.
• Direct station staff activities per safety procedures and log checks, addressing non-compliances.
• Collaborate with station users to maintain a safe and secure environment and report incidents.
• Respond to emergencies in line with procedures and coordinate with stakeholders as required.
• Provide customer service and support Shift Station Managers to raise service standards.

Skills

Communication skills

Interpersonal skills

Dealing with difficult situations

Education

GCSE Maths and English

Job description

Network Rail is seeking a Shift Station Supervisor to lead a station team on a shift basis, ensuring safety and high-quality customer service across operations at London Liverpool Street. The role requires managing staff, coordinating safety procedures, and liaising with police and other agencies to prevent incidents.

Successful candidates will have excellent communication, experience handling challenging situations, and a solid understanding of health and safety regulations.