Shift Station Manager

Network Rail; Liverpool; On-site; GBP 39,000 - 48,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Choice of pension schemes

Discounted leisure train travel

75% subsidy on Rail and Underground

Private Healthcare

5 days paid volunteer or carers leave

My Benefits platform

Reasonable adjustments support

Job summary

Network Rail in the North West region is seeking a Station Manager to lead the station team, ensuring a safe, secure and welcoming environment in line with operational, safety and security standards.

You will manage staff rosters, oversee inspections, coordinate with route teams and partners, and drive improvements in customer experience while maintaining compliance and delivering contingency plans within budget.

Qualifications

• Ability to lead, manage and develop people.
• Ability to attain rules and regulations level 2 competency.
• Ability to gain Station Incident Officer competency.

Responsibilities

• Lead and manage the station team to deliver a safe, secure and welcoming environment.
• Oversee staff rosters, contingency plans and contractor compliance.
• Maintain station facilities and services in line with Station Access Agreements.
• Coordinate with route teams, train and freight operating companies, and partners.

Skills

Lead and develop people

Safety management

Stakeholder collaboration

Decision making

Planning and organizing

Job description

Who We Are

Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. Our purpose is to connect people and goods with where they need to be and our vision is for a simpler, better, greener railway. We're proud to be named as one of the Times Top 50 Employers for Gender Equity for the fourth year running. Find out more from our people here.

Our North West route covers Cheshire to Cumbria, including key cities like Liverpool and Manchester, and destinations such as Blackpool and the Lake District. Major stations include Crewe, Liverpool Lime Street, Preston, and Manchester Piccadilly and Victoria

This busy region sees 1.3 million daily passengers and moves 700,000 tonnes of freight weekly, with 571 stations making up a quarter of Britain's rail network.

In the North West & Central Region, we're proud to be building a workforce that reflects the diverse communities we serve. We know that inclusive teams make better decisions, drive innovation, and help us create a safer, more accessible railway for everyone. Even if you don't meet every single requirement, we encourage you to apply.

If you're passionate about making a difference and believe you have the skills or potential to thrive in this role, we'd love to hear from you. We're committed to creating an open, supportive environment where everyone feels they belong. Your unique perspective and experience could be exactly what we need to keep Britain moving safely and sustainably. Discover more about our commitment to Equity, Diversity and Inclusion at Network Rail Equity, diversity and inclusion - Network Rail.

About The Role

You will be responsible for leading and managing the station team to deliver a safe, secure and welcoming environment, ensuring full compliance with operational, safety and security standards. This includes acting as a visible role model and mentor, supporting colleague development through performance monitoring and competency assessment, and maintaining high standards of customer service. You will lead emergency, evacuation and incident responses, manage security risks, oversee station inspections, and ensure all legislative, industry and company health, safety and environmental requirements are met.

Working closely with internal and external stakeholders, including route teams, train and freight operating companies, contractors and retail partners, you will maintain station facilities and services in line with Station Access Agreements. You will manage staff resources and rosters, implement contingency plans within budget, oversee contractor compliance and risk assessments, and carry out non-technical checks of works in progress to ensure landlord conditions are met. Through effective collaboration, planning and assurance, you will play a key role in improving safety, preventing criminal activity and enhancing the overall customer experience at the station.

This is a Full-Time/Permanent Role

Salary - £43,588

Grade -

Here Are a Few Of The Benefits We Offer

• Generous annual leave entitlement
• Choice of pension schemes
• Discounted leisure train travel for you and your family
• 75% subsidy on Rail and Underground season tickets
• Private Healthcare
• 5 days paid volunteer or carers leave
• My Benefits platform - giving national and local discounts on retailers, gym membership and more
• Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know-we'll do our best to assist you.

For further information about the role, please contact Rachel Rahbarzare

For help with the recruitment process, please contact North West & Central Resourcing Team.

PLEASE NOTE

all offers of employment are conditional upon satisfactory completion of pre-employment checks: Click here for more information.

Essential

• Ability to lead, manage and develop people
• Ability to attain rules and regulations level 2 competency
• Ability to gain appropriate assessor competence
• Ability to gain Station Incident Officer
• Ability to gain safety management qualification IOSH/NEBOSH
• Able to demonstrate decision making skills, assertiveness
• Understanding of customer needs and requirements
• Able to demonstrate organising and planning skills
• Previous safety management experience
• Ability to attain Person Responsible for Fire Safety
• Attain First Aid at Work

Desirable

• Understanding financial systems and budgets
• Commercial awareness
• IT skills in relation to report writing, corporate IM packages
• General understanding in business improvement processes
• General understanding of railway industry structure and responsibility
• Ability to engage in employee relation issues
• Previous customer service experience
• Experience in accident investigation
• denotes post holder must attain relevant competency prior to carrying out activity