Shift Operations Manager

Jet2.Com And Jet2Holidays; Crewe; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Excellent salary

Management Bonus Scheme

Contributory pension scheme

Fixed shift 6am-4pm Wed-Sat

Life Assurance (3x salary)

Employee Assistance Programme

Job summary

Jet2.com and Jet2holidays are seeking a Shift Operations Manager for our Retail Operations Centre in Middlewich. You will lead a large team of First Line Managers, Team Leaders, and up to 200 Warehouse Operatives, ensuring smooth daily performance and peak period readiness.

You'll drive continuous improvement, manage labour and equipment, and uphold Health & Safety, HR, and quality standards while delivering on KPIs and SLAs across the operation.

Qualifications

• Proven experience in a team management role within warehousing, distribution, or logistics.
• Strong leadership and people skills with a proactive, “can-do” attitude.
• Excellent planning and resource deployment skills.
• Solid understanding of Health & Safety & HR practices.
• Clear, effective communication across all levels.

Responsibilities

• Lead and develop a team of First Line Managers, Team Leaders, and up to 200 Warehouse Operatives during peak periods.
• Ensure KPIs and SLAs are met across performance, people, and compliance.
• Organise labour and equipment resources to meet daily operational demands.
• Collaborate with planning teams and agency partners to scale staffing for seasonal volume uplifts.
• Drive quality assurance and process compliance across all stages of the operation.

Skills

Team management

Leadership

Planning

Warehouse systems

MS Office

Health & Safety

Communication

People engagement

Tools

Warehouse Management Systems

Microsoft Office

Job description

Are you ready to lead from the front and make a real impact in a fast-paced, high-volume warehouse environment? We’re looking for a dynamic Shift Operations Manager to take charge of operational performance, drive continuous improvement, and inspire a team to deliver excellence at our Jet2 Retail Operations Centre in Middlewich, CW10 0GY, every single shift. What You’ll Be Doing
As a key leader in our Retail Operations Centre, you’ll be responsible for:

Leading and developing a team of First Line Managers, Team Leaders, and up to 200 Warehouse Operatives during peak periods

Ensuring all KPIs and SLAs are met across performance, people, and compliance.

Organising labour and equipment resources to meet daily operational demands

Collaborating with planning teams and agency partners to scale staffing for seasonal volume uplifts

Driving quality assurance and process compliance across all stages of the operation

Championing Health & Safety, CAA, and HMRC standards

Identifying and implementing continuous improvement initiatives that benefit our customers, colleagues, and business.

Championing the Jet2 ‘Take Me There’ values

What You’ll Bring
We’re looking for someone who thrives on challenge and leads with confidence. You’ll need:

Proven experience in a team management role (ideally with experience of managing first line managers) within warehousing, distribution, or logistics environment.

Strong leadership and people skills with a proactive, “can-do” attitude

Excellent planning and resource deployment skills

A keen eye for detail and strong numerate acumen

Proficiency in Warehouse Management Systems and Microsoft Office packages

Solid understanding of Health & Safety & HR practices

Clear, effective communication across all levels of the business

Excellent people engagement skills

What’s In It for You?
We offer our valued Shift Operations Manager colleagues a range of benefits including:

Excellent salary plus annual pay review

Management Bonus Scheme

Contributory pension scheme

Fixed shift - your working hours will be 6am - 4pm Wednesday - Saturday, with 3 consecutive days off [Sunday - Tuesday]

3 x Salary Life Assurance

Employee Assistance Programme including professional counselling.

Colleague discounts on Jet2holidays and Jet2.com holidays and flights.

Many retail discounts on travel and leisure, health, & wellbeing, eating out, shopping & lifestyle

Uniform Provided – Branded gear so you can lead with pride.

On-site Facilities –free parking, and break areas for your comfort

At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so