Shift Operations Leader - Warehouse & Logistics

Deutsche Post; Northampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free parking

On-site canteen

33 days annual leave

Discretionary bonus

Pension scheme with employer/employee

GP consultations

Retail discounts

Loans and savings schemes

Job summary

DHL Supply Chain in Northampton is seeking an experienced Shift Manager to lead the NUMS operation, covering warehousing, distribution, returns and garment management. You will drive service levels, safety, and customer satisfaction while guiding a team to achieve KPIs and cost efficiencies.

The role requires strong leadership, data-driven decision making and a continuous improvement mindset in a fast-paced logistics environment.

Qualifications

• Essential: proven experience in warehouse, logistics or supply chain operations leadership roles.
• Leaders who enjoy managing teams, developing people and creating an engaged, high-performing culture.
• Confident using WMS systems, analyzing KPI data and managing performance against KPIs.
• Strong customer focus, stakeholder management skills and the ability to respond effectively to changing priorities.
• Continuous improvement mindset, ideally with Lean, Six Sigma or operational excellence experience.

Responsibilities

• Lead and manage day-to-day shift operations, ensuring service levels, KPIs and customer expectations are achieved.
• Coach, develop and support managers and operational colleagues to drive engagement and high performance.
• Maintain high standards of Health & Safety compliance through audits, investigations and safe working practices.
• Monitor operational performance, analyse KPI data and implement actions to improve productivity, quality and cost efficiency.
• Lead continuous improvement initiatives and identify opportunities to reduce waste and enhance operational effectiveness.

Job description

DHL Supply Chain in Northampton is seeking an experienced Shift Manager to lead the NUMS operation, covering warehousing, distribution, returns and garment management. You will drive service levels, safety, and customer satisfaction while guiding a team to achieve KPIs and cost efficiencies.

The role requires strong leadership, data-driven decision making and a continuous improvement mindset in a fast-paced logistics environment.