Shift Manager - Shops

TN United Kingdom; Skegness; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant team as a Shift Manager in a fun-filled environment where your leadership skills will shine! In this dynamic role, you will oversee daily operations, ensuring your team delivers exceptional service to guests while managing fluctuating demands. With a focus on training and motivating your team, you'll help create memorable experiences for visitors. If you thrive in a fast-paced setting and enjoy leading by example, this opportunity at a renowned entertainment venue could be your perfect fit!

Qualifications

• Experience in F&B leadership and team coaching.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Ensure daily operational plans are fulfilled by the team.
• Support and coach the team to deliver a great guest experience.

Skills

Leadership

Team Coaching

Customer Service

Operational Management

Adaptability

Job description

About the role

We are looking for a Shift Manager to work in our Shops Venues across the resort. Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.

You will support and coach the team to ensure they deliver a great experience and are also driving key targets such as add-on sales or promotions. This is an operational guest-facing role; therefore, all non-guest-facing tasks and activities will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.

This role covers a 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin’s, no day will be the same. You will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

About You

We are looking for an experienced leader from within an F&B environment who can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience.

You should have previous experience leading within a busy retail environment where a balance of speed and quality is important. You should be confident to direct and respond in any situation whilst delivering consistent brand standards.

The ability to lead, motivate, and engage your team, even at periods of high demand, is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years, we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult-only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

If you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In, and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s!