Shift Manager (PM)

HomeServices; Doncaster; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a global supplier of electrical cables, seeking a Shift Manager for their Doncaster site. This role is pivotal in ensuring operational efficiency and enhancing customer experience. As a Shift Manager, you will lead a dedicated team, drive performance, and uphold the highest standards of service. Your leadership will be crucial in motivating staff, managing performance, and ensuring compliance with health and safety regulations. If you are passionate about fostering a positive work environment and delivering exceptional results, this could be the perfect next step in your career!

Benefits

Competitive Salary

Pension Scheme

20 Days Holiday Plus Bank Holidays

Training Provided

Onsite Parking

Qualifications

• Experience in people management with a focus on motivation and performance.
• Strong leadership skills to drive team efficiency and engagement.

Responsibilities

• Lead and manage a team to meet operational targets and KPIs.
• Ensure effective training and development for all team members.
• Drive process improvements while maintaining high customer service standards.

Skills

Customer Focused

Leadership Skills

Motivational Skills

Training and Development

Communication Skills

Self-Motivation

Teamwork

Computer Literacy

Positive Attitude

Job description

The Company

We are a global supplier of electrical cables and cables accessories, supporting projects across industries including construction and infrastructure, mining, renewable energy, oil & gas. Our portfolio includes a wide range of power, data and control cables manufactured to British and international standards, and we have a successful track record of delivering cable solutions to over 130 countries.

It is Eland Cables’ unswerving commitment to quality and the reliability of our service, including project logistics and comprehensive technical support, that lets us consistently deliver exceptional results for our customers.

We are currently looking for an enthusiastic, motivated, positive, and friendly person to join the team as a Shift Manager (PM shift) at our Doncaster site.

The Role

Working as part of a small, dedicated team our Shift Manager is vital within the business, accountable for driving process and efficiency through the distribution centre whilst maintaining a positive impact on customer experience. Accountable for engaging and motivating the workforce through effective performance management and development. Achievement of site measurements and SLA’s, making sure that our employees are trained adequately and adhering to Health and Safety within the workplace whilst meeting customer demands, ensuring our customers receive their orders on time and with the care and attention that they have come to expect from our brand over the years. This is an exciting opportunity for an enthusiastic and driven individual who is passionate about delivering consistently high standards.

As an experienced people manager, you will be used to working with different characters and understand what motivates individuals to be the best that they can be. You will drive your team of Managers to perform to the highest standards to achieve challenging efficiency targets, enable them to up-skill the operational teams and address any performance challenges, as well as developing your team to excel in all they do.

Our Warehouse is a fast-paced operation so there will often be a need for you to use your initiative, drawing upon your previous management experience to make sound operational decisions. You will be a key point of contact for ensuring that there is sufficient resource to effectively meet Operational demands and for ensuring that any process changes are effectively and efficiently delivered to both new and existing employees. Having a passion for Making a Difference and creating a great first impression for new employees is essential.

Key Accountabilities

1. Lead a team of direct reports and operatives
2. Effective resource planning to meet customer ordering patterns
3. Ensure a proactive response to customer and business needs
4. Drive the delivery of the required KPI’s to meet DC operational plans
5. Management of holidays and absence
6. Individual Performance monitoring daily
7. Effective Performance and Development plans for all direct reports including succession
8. Identify and meet all operational training requirements
9. Monthly one-to-one meetings with all direct reports
10. Management of people issues in relation to performance and behaviours
11. Lead the team in a positive can-do way to deliver high levels of employee engagement and performance
12. Daily collaboration with other shift managers to ensure effective handover
13. Responsible for ensuring process adherence including a focus on quality standards
14. Adherence with the Quality System to meet the requirements of the businesses and our customers’ needs and accreditation’s
15. Responsible for ensuring appropriate actions are taken to promote Health & Safety in the workplace
16. Responsible for taking appropriate actions to ensure good housekeeping across all areas
17. Demonstrate safe working practice and any site-specific procedures, observing, coaching and challenging Operatives

Essential Skills

1. Customer Focused
2. Excellent people and leadership skills
3. Ability to motivate, train and develop individuals whilst managing people issues in relation to performance and behaviours
4. Ability to Succession plan
5. Ability and knowledge to communicate with stakeholders at all levels
6. Ability to self-motivate and work on own initiative
7. Ability to work as part of a team
8. Computer Literate
9. Positive, can-do attitude

Key Challenges

1. Customer Ordering Patterns
2. Transport Requirements
3. Process flow – continuous improvement
4. Collaboration with others
5. Bespoke customer requirements
6. Meeting headcount targets whilst maintaining an efficient operation

Success Measures

1. Same day ship
2. Customer NCR reduction
3. KPI targets met
4. Process flow evident

Benefits

1. Competitive Salary
2. 45 hours per week, flexibility required as some weekend working is required
3. Option to join pension scheme after initial 3 months
4. 20 days holiday plus bank holidays
5. Training provided
6. Onsite parking