Shift Manager: Lead Your Store Team to Great Service

Iceland Foods; Norwich; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

15% discount

28 days holiday

Christmas vouchers

Refer a Friend

Christmas saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive work environment

Job summary

Iceland Foods in Norwich is seeking a Shift Manager to join our team. You will support the management group to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.

Your role focuses on maximizing profit through great customer availability, engaging with the team, and following the One Best Way processes to improve service and efficiency.

Qualifications

• Proven experience in a retail management or supervisory role.
• Communicates effectively with colleagues to deliver tasks first time, every time.
• Plans and organises the shift, using every team member.
• Provides balanced feedback to improve performance.

Responsibilities

• Maximise store performance and customer availability.
• Lead and develop the store team on shift.
• Ensure cash handling and store security processes are followed.
• Drive customer service and a positive store culture.

Skills

Retail management

Team leadership

Effective communication

Shift planning

Feedback delivery

Customer service

Job description

Iceland Foods in Norwich is seeking a Shift Manager to join our team. You will support the management group to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.

Your role focuses on maximizing profit through great customer availability, engaging with the team, and following the One Best Way processes to improve service and efficiency.