Shift Manager: Lead Teams & Deliver Great Guest Experiences

Harry Ramsden's Group Limited; Lancashire; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Cycle to Work

Staff meals

Discounts

NEST Pension

EAP

Job summary

Harry Ramsden’s Group Limited is hiring a Shift Manager to lead shifts, uphold high service standards and ensure excellent guest experiences. You will work closely with the management team to drive operational excellence in a fast-paced restaurant environment.

The role requires hands-on leadership, strong communication, and a passion for delivering great food and customer service. We offer training and development to help you grow as a leader within the business.

Qualifications

• Experience managing teams in a restaurant or fast-food environment.
• Strong communication and organisational skills.
• Hands-on, approachable leader.
• Passionate about delivering great customer experiences.

Responsibilities

• Lead and motivate the team during shifts
• Ensure high standards of service, cleanliness and food quality
• Support health & safety, stock control and shift administration
• Act as a role model for our values and service standards
• Support the management team in delivering operational excellence

Skills

Team leadership

Communication

Organisational skills

Customer focus

Job description

Harry Ramsden’s Group Limited is hiring a Shift Manager to lead shifts, uphold high service standards and ensure excellent guest experiences. You will work closely with the management team to drive operational excellence in a fast-paced restaurant environment.

The role requires hands-on leadership, strong communication, and a passion for delivering great food and customer service. We offer training and development to help you grow as a leader within the business.