Shift Manager: Lead People, Elevate Guest Experience

Joe & The Juice; Chelmsford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Great culture

Leadership programs

Travel opportunities

Job summary

JOE & THE JUICE is seeking a Shift Manager to supervise daily operations on your assigned shift and drive guest satisfaction while supporting store management. You will implement the DCWF workflow, coach the team, and ensure safety and standard compliance across the bar and food areas.

This role focuses on leadership, accountability, and delivering strong financial performance during shifts, with opportunities to develop within a fast-paced, culture-driven environment.

Responsibilities

• DCWF: Ensure DCWF is executed to the highest possible standards by following the set structure and by observing operational gaps based on traffic in the store. Delegate tasks accordingly to maintain a focused and productive team and follow up on the execution with corrective and acknowledging feedback.
• Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task-monitoring system to ensure adherence with our food & bar safety principles: Pink Standard. Responsible for honest documentation and reporting any malfunctions or issues in the store.
• Juicer Training: Carry out planned Juicer training following our global training mantra: “Knowledge - Training – Practice – Validation” leading to skilled, engaged, and dedicated team members.
• Guest Experience: Lead by example, encourage, and follow up on the team to deliver exceptional guest experience through our brand behaviour principles. Furthermore, ensuring guest satisfaction by handling in-store guest feedback professionally.
• Financial Accountability: Monitor and optimize the sales performance during shifts by communicating and following up on daily commercial targets. Carry out deliveries, including reporting, and supervising general type-in culture.

Skills

People management

Guest experience

Operations

Training

Team leadership

Job description

JOE & THE JUICE is seeking a Shift Manager to supervise daily operations on your assigned shift and drive guest satisfaction while supporting store management. You will implement the DCWF workflow, coach the team, and ensure safety and standard compliance across the bar and food areas.

This role focuses on leadership, accountability, and delivering strong financial performance during shifts, with opportunities to develop within a fast-paced, culture-driven environment.