Shift Leader: Guest Experience & Operations

Joe & The Juice; Guildford; On-site; GBP 21,000 - 28,000; Full time

Job summary

Joe & The Juice, a people-centred food and beverage brand, is seeking a Shift Manager to supervise daily shift operations and uphold high standards. You will drive operational excellence, mentor staff, and foster a collaborative, energetic workplace culture.

In this role, you’ll lead the team to deliver exceptional guest experiences, manage daily targets, and support the store management team, contributing to a vibrant and fast-paced environment.

Responsibilities

• DCWF: Ensure DCWF is executed to the highest possible standards by following the set structure and by observing operational gaps based on traffic in the store.
• Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task-monitoring system to ensure adherence with our food & bar safety principles: Pink Standard.
• Juicer Training: Carry out planned Juicer training following our global training mantra: “Knowledge - Training – Practice – Validation” leading to skilled, engaged, and dedicated team members.
• Guest Experience: Lead by example, encourage, and follow up on the team to deliver exceptional guest experience through our brand behaviour principles. Furthermore, ensuring guest satisfaction by handling in-store guest feedback professionally.
• Financial Accountability: Monitor and optimize the sales performance during shifts by communicating and following up on daily commercial targets. Carry out deliveries, including reporting, and supervising general type-in culture.

Job description

Joe & The Juice, a people-centred food and beverage brand, is seeking a Shift Manager to supervise daily shift operations and uphold high standards. You will drive operational excellence, mentor staff, and foster a collaborative, energetic workplace culture.

In this role, you’ll lead the team to deliver exceptional guest experiences, manage daily targets, and support the store management team, contributing to a vibrant and fast-paced environment.