Shift Manager: Lead a Fast, Friendly Team & Customer Experience

Greggs plc; Alnwick; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit share (10% of profits)

Health and wellbeing app and remote GP

Generous holiday entitlement

Pension scheme with employer match

Employee assistance app

Long service awards

Savings and discounts for everyday生活

Job summary

Greggs plc is seeking a Shift Manager to lead the shop when the Manager is away, engaging and motivating the team to deliver exceptional customer service. You will oversee in-store operations and ensure the team has what they need to do an amazing job, across in-shop, delivery, Click+Collect and drive‑thru channels.

You will inspire and coach staff, manage product preparation, and keep displays stocked and the shop tidy.

Qualifications

• Reliable with natural leadership abilities and a passion for delivering exceptional customer service.
• Supportive of an inclusive culture – recognising and valuing that difference is good.
• Previous team supervisory experience in a similar, customer‑focused environment.
• You meet the availability requirements for the role.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
• Lead by example and serve our customers in a fast and friendly manner.
• Prepare our much‑loved products, including making sandwiches and managing the ovens.
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers.
• Keep the shop looking clean, tidy and presentable.

Education

High level supervisory/leadership capability

Customer service excellence

Availability to work shifts

Team motivation and training

Job description

Greggs plc is seeking a Shift Manager to lead the shop when the Manager is away, engaging and motivating the team to deliver exceptional customer service. You will oversee in-store operations and ensure the team has what they need to do an amazing job, across in-shop, delivery, Click+Collect and drive‑thru channels.

You will inspire and coach staff, manage product preparation, and keep displays stocked and the shop tidy.