Shift Manager — Lead a Fast, Friendly Customer Team

Greggs plc; Melksham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Pension scheme

Health and Wellbeing App

Paid breaks

Profit sharing (10%)

Holiday entitlement growth

Long service awards

Job summary

Greggs plc in Melksham is seeking an enthusiastic Shift Manager to lead the team and ensure outstanding customer experiences. You will run the shop in the Manager’s absence, motivate colleagues, and ensure colleagues have what they need to excel.

You’ll supervise a busy shift, model fast, friendly service, and oversee product preparation, ovens, displays, and store presentation. We value inclusivity and customer focus in every interaction.

Qualifications

• Demonstrate natural leadership with a passion for exceptional customer service.
• Support an inclusive culture and value differences.
• Previous supervisory experience in a customer-focused environment is desirable.

Responsibilities

• Inspire the team to deliver excellent results and uphold shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including making sandwiches and managing ovens.
• Ensure displays are stocked and shop is clean and presentable.
• Support a welcoming, efficient store environment for all customers.

Skills

Leadership

Customer service

Team supervision

Food preparation

Job description

Greggs plc in Melksham is seeking an enthusiastic Shift Manager to lead the team and ensure outstanding customer experiences. You will run the shop in the Manager’s absence, motivate colleagues, and ensure colleagues have what they need to excel.

You’ll supervise a busy shift, model fast, friendly service, and oversee product preparation, ovens, displays, and store presentation. We value inclusivity and customer focus in every interaction.