Shift Manager: Inspire Teams, Own Guest Experience

PizzaExpress (Restaurants) Limited; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Houston Hot Chicken is seeking a passionate Shift Manager to lead from the front, run great shifts and help build the UK's most exciting chicken brand. You’ll take ownership of the restaurant during your shifts, ensuring every guest receives exceptional service and every order leaves the kitchen to HHC standards.

You’ll lead, motivate and coach the team, drive pace and energy, maintain high standards of cleanliness and safety, and support training to help the team grow.

Qualifications

• Experience supervising or leading teams in a fast-paced hospitality setting.
• Ability to deliver exceptional guest experiences consistently.
• Capable of staying calm under pressure and making sound decisions.
• Passion for developing others and improving service standards.

Responsibilities

• Lead, motivate and coach the team during service.
• Deliver brilliant guest experiences every day.
• Drive pace, energy and operational excellence across the restaurant.
• Maintain exceptional food quality, cleanliness and safety standards.
• Support training and development of team members.

Skills

Team leadership

Guest experience

Hospitality environment

Decision making under pressure

Training & development

Job description

Houston Hot Chicken is seeking a passionate Shift Manager to lead from the front, run great shifts and help build the UK's most exciting chicken brand. You’ll take ownership of the restaurant during your shifts, ensuring every guest receives exceptional service and every order leaves the kitchen to HHC standards.

You’ll lead, motivate and coach the team, drive pace and energy, maintain high standards of cleanliness and safety, and support training to help the team grow.