Shift Manager - Dispatch

TN United Kingdom; Bournemouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced Shift Manager to enhance depot operations. In this dynamic role, you will lead and motivate a team of drivers, ensuring they are engaged and delivering outstanding service. Your responsibilities will include achieving key performance targets, maintaining effective communication, and managing documentation to meet company standards. This position offers a unique opportunity to work in a fast-paced environment where your leadership will directly impact operational success. Join a company that values passion, respect, and accountability, and enjoy a range of benefits designed to support your well-being and work-life balance.

Benefits

Holiday Trading

Enhanced Maternity and Paternity Packages

Free Life Assurance

Health Kiosks

Vitality at Work

Free On-Site Parking

Discounted Shopping

Milestone Days Off

Free Eye Tests

Qualifications

• Experience in fast-paced operations with proven people management skills.
• Ability to inspire and motivate a high-performing team.

Responsibilities

• Achieving depot targets for Core Routes and Stops Per Route.
• Maintaining communication with drivers and resolving issues.

Skills

People Management

Communication Skills

Problem-Solving

Time Management

Data Analysis

Flexibility

Tools

Google Chrome Applications

Job description

Social network you want to login/join with:

We are currently recruiting for an experienced Shift Manager to help strengthen our depot operations management team.

In this role, you will work closely with our self-employed Owner Drivers (ODs) and Employed Drivers, building strong relationships with them and keeping the drivers engaged, well-managed, and motivated to ensure outstanding service is delivered.

Key responsibilities include:

• Achieving depot targets for Core Routes
• Achieving depot targets for Stops Per Route (SPR)
• Properly setting all other delivery & collection routes
• Ensuring all drivers scan and load their vans for delivery safely, timely, and efficiently
• Maintaining ongoing communication with drivers to resolve issues
• Providing adequate resources to guarantee ad-hoc collections are picked up via your pool of drivers or couriers/agencies
• Completing all relevant documentation and systems accurately, in line with company and legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport, and Health and Safety
• Achieving 'Depot Clear' in line with depot targets

Qualifications and experience:

We are looking for candidates with experience in a fast-paced operation, with proven people management skills, involving direct accountability for motivating and leading a high-performing team, ideally within a transport setting. You should also possess:

• Strong communication skills to inspire, motivate, and manage a team
• Decisiveness, effective problem-solving, and time management skills
• High resilience, self-motivation, and flexibility
• Excellent computer skills, including proficiency with Google Chrome applications
• Ability to perform comprehensive reporting and data analysis
• Vigilance to unscrupulous activity and the ability to take swift, appropriate action
• Alignment with the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability

Additional information:

Our benefits include:

• Holiday trading
• Enhanced maternity and paternity packages
• Free life assurance of 4x salary upon joining the pension scheme
• Health kiosks at every location
• Vitality at Work
• Free on-site parking
• Discounted shopping from thousands of retailers, including up to 5% off supermarket shopping
• Milestone days off to celebrate with family and friends
• Support for employees who use screens regularly, including free eye tests and assistance with glasses costs