Shift Manager

TN United Kingdom; Whitburn; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Shift Manager to join their dynamic team. In this role, you will oversee shop operations during shifts, ensuring exceptional customer experiences across various service channels. Your leadership will inspire a dedicated team to maintain high standards and deliver outstanding results. With a culture that values diversity and inclusivity, this company offers a supportive environment where everyone can thrive. Enjoy competitive pay, generous perks, and opportunities for personal and professional growth in a fun and engaging workplace.

Benefits

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Sharing 10% of profits

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with up to 7% company match

Employee assistance program

Long service awards

Qualifications

• Previous supervisory experience in a customer-focused environment is desirable.
• Natural leadership qualities and passion for customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers efficiently and courteously.
• Ensure displays are stocked and attractive.

Skills

Customer Service

Team Leadership

Reliability

Education

Supervisory Experience

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customer satisfaction. As part of the management team, you'll be responsible for overseeing the shop when the Manager isn't available. Your role will involve engaging and motivating the team, ensuring they have what they need to excel. We serve customers through various channels including in-shop, delivery, Click+Collect, and drive-thru. You will lead efforts to ensure customers have a brilliant experience, whether they order in-store or online. Typical responsibilities during a shift include:

1. Inspire the team to deliver excellent results and maintain high standards
2. Lead by example and serve customers efficiently and courteously
3. Prepare products, including making sandwiches and managing ovens
4. Ensure displays are stocked and attractive
5. Maintain cleanliness and tidiness of the shop

What we can offer you

• Competitive weekly pay
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during shifts
• Paid breaks
• Sharing 10% of profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans for investing and saving
• Pension scheme with up to 7% company match
• Confidential employee assistance program for wellbeing support
• Long service awards celebrating milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable with natural leadership qualities and a passion for delivering exceptional customer service. You will support an inclusive culture that values diversity. Previous supervisory experience in a customer-focused environment is desirable. If you meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone is welcome here, regardless of background, preferences, or beliefs. Learn more about us here.