Shift Manager

TN United Kingdom; West Bridgford; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Shift Manager who thrives in a fast-paced environment. In this role, you will lead a dedicated team, ensuring exceptional customer experiences across various service channels. Your leadership will inspire the team to maintain high standards and deliver outstanding results. With a focus on inclusivity and diversity, this role offers a vibrant work culture where everyone is valued. Enjoy competitive pay, generous discounts, and a range of benefits that support your wellbeing and career growth. If you have a passion for customer service and team leadership, this opportunity is perfect for you.

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

Sharing 10% of all profits

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Confidential employee assistance app

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Ensure displays are fully stocked and keep the shop clean.

Skills

Customer Service

Team Leadership

Reliability

Communication

Education

High School Diploma

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with plenty of choice for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans to help you invest and save for the future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating key milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You’ll support an inclusive culture, valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you.

About us

At Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone’s welcome—regardless of background, preferences, or beliefs. Find out more about us here.