Shift Manager

TN United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic leaders to join their dynamic team. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences. You will lead by example, ensuring that every shift runs smoothly while fostering a positive and enjoyable workplace culture. With opportunities for career growth and a supportive environment, this position offers a unique chance to build a fulfilling career. Join a family-oriented team that values integrity, enthusiasm, and a competitive spirit!

Benefits

Quarterly bonus scheme

Secret Shopper bonus

Free meals during shifts

Life assurance

Employee discount program

Wellbeing support

Enhanced Maternity & Paternity Leave

Social events and team competitions

Development opportunities

Qualifications

• Experience in a leadership role within a fast-paced environment.
• Strong focus on customer satisfaction and team morale.

Responsibilities

• Oversee Crew & Quality Control to ensure high standards.
• Support the General Manager in delivering exceptional service.

Skills

Leadership

Customer Service

Team Management

Job description

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These days, we’re still just as much a family as we always have been. We have tons of integrity, we’re enthusiastic, we’re competitive, and we just get it done – whatever the challenge.

REWARDS

• An achievable quarterly bonus scheme worth up to £3,000 a year
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £, 10 years £1
• Free burgers, fries, and shakes while on shift
• Life assurance

OTHER AWESOME PERKS

• Days out and social events
• Team competitions – “Fry Cup” and “Olympics”
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave

YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People - Leading from the front and being hands-on

WHAT YOU'LL BE DOING

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries
• Providing an “above and beyond” experience for your team while creating an enjoyable working environment where people are happy to come to work and have fun, as part of the management team
• Ensuring every customer is delighted with their order and experience - dealing with complaints promptly and honestly
• Ensuring each shift runs smoothly and that our values guide your shift management
• Leading from the front, working hands-on on the line and in the dining area

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow, we can support you with the right tools to build a career with us
• Your next step could be an Assistant Manager
• Five Guys isn’t just a job – it can be a career!