Shift Manager

Vencil; Swansea; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Shift Manager who is passionate about delivering exceptional customer service. In this dynamic role, you'll lead a dedicated team, ensuring high standards and a brilliant shopping experience for customers. Your responsibilities will include motivating the team, managing product preparation, and maintaining shop cleanliness. With a focus on inclusivity and support, this position offers a fun and engaging work environment where everyone is welcome. Join us and be part of a culture that values teamwork and recognizes individual contributions!

Benefits

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Long service awards

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Reliable and demonstrates natural leadership abilities.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Keep the shop clean, tidy, and presentable.

Skills

Customer Service

Team Leadership

Communication

Time Management

Education

High School Diploma

Job description

Join us as a Shift Manager

You’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop.
2. Lead by example and serve our customers in a fast and friendly manner.
3. Prepare our popular products, including making sandwiches and managing ovens.
4. Ensure our displays are fully stocked at all times, with plenty of choices for our customers.
5. Keep the shop clean, tidy, and presentable.

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career progresses with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to support your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure, and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You’ll also be supportive of an inclusive culture—recognising and valuing that difference is good.

If you have previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.