Shift Manager

JR United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager, where you'll lead a dedicated team to deliver exceptional customer service in a vibrant environment. You'll inspire your colleagues, manage shop operations, and ensure a brilliant experience for customers, whether in-store or online. With a strong emphasis on teamwork and inclusivity, this role offers competitive pay and numerous perks, including discounts and health support. If you're passionate about leadership and customer satisfaction, this is the perfect opportunity for you to thrive and grow in your career.

Benefits

Colleague discount up to 50%

Free hot drinks during shifts

Paid breaks

Profit sharing

Health and Wellbeing support

Growing holiday entitlement

Share plans

Pension scheme with contributions

Employee assistance program

Long service awards

Qualifications

• Reliable with a passion for customer service.
• Previous supervisory experience in a customer-focused environment preferred.

Responsibilities

• Inspiring the team to deliver excellent results.
• Leading by example and serving customers efficiently.
• Ensuring displays are stocked and the shop is clean.

Skills

Customer Service

Leadership

Team Motivation

Time Management

Job description

Join us as a Shift Manager

Be part of a team that prioritizes customers. As a Shift Manager, you'll oversee the shop in the absence of the Manager, motivate the team, and ensure they have what they need to excel. We serve customers via in-shop, delivery, Click + Collect, and drive-thru, and you'll ensure they have a brilliant experience whether in-store or online.

Typical shift responsibilities include:

1. Inspiring the team to deliver excellent results and uphold shop standards.
2. Leading by example and serving customers efficiently and courteously.
3. Preparing products, including making sandwiches and managing ovens.
4. Ensuring displays are stocked and the shop is clean and presentable.

What we offer

• Competitive weekly pay
• Colleague discount up to 50%
• Free hot drinks during shifts
• Paid breaks
• Profit sharing with colleagues
• Health and Wellbeing support including remote GP and physiotherapy
• Growing holiday entitlement
• Share plans for your future
• Pension scheme with company contributions
• Employee assistance program
• Long service awards
• Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable, demonstrate natural leadership, and have a passion for customer service. Supportive of an inclusive culture, you value diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is built on supporting each other. Everyone is welcome, regardless of background, preferences, or beliefs. We want all colleagues to feel valued and authentic at work.