Shift Manager

McDonald's United Kingdom; Sutton-on-Sea; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Enrolment in Pension scheme

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is seeking a Shift Manager to lead and coach a large restaurant team, ensuring high standards of service, quality, and efficiency.

You will manage day-to-day operations, allocate resources, and drive sales while delivering an outstanding customer experience across varied shift patterns, including weekends and bank holidays. The role emphasizes leadership, teamwork, and a commitment to our customer-focused values.

Qualifications

• Experience in managing and leading teams within retail, hospitality, or customer-focused environments.
• Restaurant-based role with shift work including weekends and bank holidays.
• Ability to monitor operations and allocate resources.
• Deliver personalised service and connect with customers.
• Lead by example and maintain respectful conduct.
• Knowledge of food and promotions is helpful.

Responsibilities

• Lead and coach a large restaurant team to achieve service, quality and customer satisfaction.
• Monitor daily operations, allocate staff and resources, and resolve issues promptly.
• Drive sales growth and profitability while delivering an outstanding customer experience.
• Ensure adherence to brand standards, health & safety, and company policies.
• Foster a positive culture and provide development opportunities for team members.

Skills

Leadership

Customer focus

Communication

Team management

Problem solving

Adaptability

Customer query handling

Job description

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes:

• Holiday pay
• Service Awards
• Enrolment in Pension scheme
• Meal allowance
• Employee discounts from top high street and online brands
• and much more...

If you a offered the position of Shift Leader, you will complete a 6 month training programme. Your rate of pay will increase once you have successfully passed the Leadership Course and been promoted to Shift Leader.