Customer Experience Leader

McDonald's United Kingdom; Bangor; On-site; GBP 12,398 - 20,664; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is seeking a Customer Experience Leader in Bangor to welcome guests and create feel-good moments across Early Mornings, Afternoons and Evenings, on weekdays and weekends.

You will work with restaurant management to continuously improve the service experience, use training and initiative, build rapport with customers, recover service issues, and keep energy high in our fast-moving environment.

Qualifications

• Strong customer service skills and a friendly approach.
• Able to communicate clearly with customers and colleagues.
• Works well in a fast-paced environment and with a team.

Responsibilities

• Welcome customers into the restaurant and create feel-good moments.
• Collaborate with the management team to improve service quality.
• Recover service issues and keep energy high during busy periods.

Skills

Customer service

Communication

Teamwork

Job description

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings. Please only apply if you are able to meet these requirements.

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

The Customer Experience Leader role is driven by a desire to continuously improve the customers experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create 'feel-good moments' during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.

Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• Much more...