Shift Leader: Lead 100+ Team & Elevate Service

McDonald's United Kingdom; Sutton-on-Sea; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Enrolment in Pension scheme

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is seeking a Shift Manager to lead and coach a large restaurant team, ensuring high standards of service, quality, and efficiency.

You will manage day-to-day operations, allocate resources, and drive sales while delivering an outstanding customer experience across varied shift patterns, including weekends and bank holidays. The role emphasizes leadership, teamwork, and a commitment to our customer-focused values.

Qualifications

• Experience in managing and leading teams within retail, hospitality, or customer-focused environments.
• Restaurant-based role with shift work including weekends and bank holidays.
• Ability to monitor operations and allocate resources.
• Deliver personalised service and connect with customers.
• Lead by example and maintain respectful conduct.
• Knowledge of food and promotions is helpful.

Responsibilities

• Lead and coach a large restaurant team to achieve service, quality and customer satisfaction.
• Monitor daily operations, allocate staff and resources, and resolve issues promptly.
• Drive sales growth and profitability while delivering an outstanding customer experience.
• Ensure adherence to brand standards, health & safety, and company policies.
• Foster a positive culture and provide development opportunities for team members.

Skills

Leadership

Customer focus

Communication

Team management

Problem solving

Adaptability

Customer query handling

Job description

McDonald's United Kingdom is seeking a Shift Manager to lead and coach a large restaurant team, ensuring high standards of service, quality, and efficiency.

You will manage day-to-day operations, allocate resources, and drive sales while delivering an outstanding customer experience across varied shift patterns, including weekends and bank holidays. The role emphasizes leadership, teamwork, and a commitment to our customer-focused values.