Shift Manager

Glenshire Group; Stirling; On-site; GBP 21,000 - 28,000; Full time

Job summary

A Scottish family-owned conglomerate is seeking a Shift Manager for their Pizza Hut location in Stirling. As a Shift Manager, you will lead daily operations, ensuring customer satisfaction and team engagement. The ideal candidate will have experience in food retail or service, strong communication skills, and the ability to enhance customer experiences. This is a full-time position with a focus on leadership and collaboration.

Qualifications

• Food retail or service industry experience preferred.
• Ability to exceed Customer Satisfaction expectations.
• Strong communication and interpersonal skills.

Responsibilities

• Identify and resolve workstation bottlenecks.
• Ensure all products served meet quality standards.
• Model leadership and coaching for team members.

Skills

Food retail or service industry experience

Strong communication and interpersonal skills

Customer service

Job description

Overview

Shift Manager - Pizza Hut at Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting Team Leaders as we add Pizza Hut to our portfolio.

Reports To: Restaurant General Manager

Location: Stirling, Scotland, United Kingdom

Position Summary

As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members engaged. You value collaboration and organization.

Responsibilities

• Functional: Identify and resolve workstation bottlenecks; ensure all products served meet quality standards; oversee preparation of all workstations for peak periods; follow all restaurant safety procedures and coach others; actively seek information on restaurant financial and customer measures; demonstrate accountability for growing sales.
• Leadership: Model leadership and coaching; communicate effectively; train new team members; oversee team members during shifts; work efficiently around problems; demonstrate a growth mindset by learning from mistakes; respectfully coach and direct team members.
• Culture: Champion Yum!’s culture and values; prioritize customer needs over tasks; handle customer issues with positive energy; make decisions that help customers; coach team on resolving customer issues; foster positive relationships with team members and customers; embrace a culture of recognition.

Qualifications & Experience

• Food retail or service industry experience preferred.
• Ability to exceed Customer Satisfaction expectations.
• Strong communication and interpersonal skills.

Employment Details

• Job function: Management and Manufacturing
• Industries: Executive Offices
• Employment type: Full-time

Note: This description may include standard recruitment language and is intended to provide a clear overview of the role and requirements.