Shift Manager

Glenshire Group; Scotland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A family-owned conglomerate in Scotland is hiring a Shift Manager for their Pizza Hut locations. The role involves overseeing daily operations, ensuring customer satisfaction, and training team members. Ideal candidates have experience in the food retail or service industry, strong communication skills, and a passion for teamwork. This full-time position offers the opportunity to lead and grow within a dynamic environment.

Qualifications

• Food retail or service industry experience preferred.
• Ability to exceed Customer Satisfaction expectations.
• Sound communication and interpersonal skills.

Responsibilities

• Identify and resolve workstation bottlenecks.
• Ensure products meet quality standards.
• Oversee effective preparation of workstations.
• Follow safety procedures and coach others.
• Demonstrate accountability for growing sales.

Skills

Food retail or service industry experience

Sound communication and interpersonal skills

Ability to exceed Customer Satisfaction expectations

Job description

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Shift Manager - Pizza Hut at Glenshire Group

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors operating within various sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee) space. We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.

Shift Manager - Pizza Hut at Glenshire Group

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors operating within various sectors including Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee) space. We are currently recruiting Team Leaders as we add Pizza Hut to our Business portfolio.

Reports To: Restaurant General Manager

Position Overview: Bearsden

As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.

Functional Responsibilities

• Identifies and resolves workstation bottlenecks
• Ensures all products served to customers meet quality standards
• Oversees effective preparation of all workstations for peak periods
• Follows all restaurant safety procedures and coaches others
• Actively seeks information on restaurant financial and customer measures
• Demonstrates accountability for growing sales
  
  

Leadership Responsibilities

• Acts as a model providing leadership and coaching on an ongoing basis to the team
• Communicates effectively with others
• Trains new team members
• Oversees team members during shifts
• Able to efficiently work around problems
• Demonstrates growth mindset by learning from mistakes
• Respectfully coaches and directs team members
  
  

Culture Responsibilities

• Champions Yum!’s culture and values
• Prioritizes customer needs over tasks currently being performed
• Demonstrates positive energy by handling customer issues on the spot
• Makes decisions that help customers
• Coaches team on resolving customer issues
• Fosters a positive relationship with fellow team members and customers
• Embraces a culture of recognition
  
  

Educational & Experience Requirements

• Food retail or service industry experience preferred.
• Ability to exceed Customer Satisfaction expectations
• Sound communication and interpersonal skills

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Executive Offices

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