Shift Manager

Pizza Hut Delivery, London; Birmingham; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension with Penfold

Discounts at major retailers

Holiday: up to 28 days (FT)"

Health wellness tools

Employee discount card

Job summary

Pizza Hut is recruiting a Shift Manager in Birmingham to lead shift teams, deliver exceptional guest experiences, and drive profitability. You will coach colleagues, ensure high standards of service and food safety, and actively manage costs while maintaining a welcoming atmosphere.

The role emphasizes leadership, communication, and a hands-on approach to daily operations. A competitive hourly rate and benefits are provided to support your financial wellbeing and professional growth.

Qualifications

• Leadership and coaching of shift teams.
• Customer service excellence and guest focus.
• Health & safety compliance and food hygiene.

Responsibilities

• Lead and supervise shift operations to deliver great guest experiences.
• Drive sales, manage costs, and maintain standards across service, kitchen, and cleanliness.

Job description

The following content displays a map of the jobs location - Pizza Hut 135/137 New Street Birmingham

Become a Pizza Hut Shift Manager: Lead, Learn, and Grow

We offer a competitive hourly rate of £13.71 a share of the tronc (tips) and a fantastic benefits package designed to support you.

Financial Wellbeing & Protection

• Pension with Penfold
• Financial services including discounted insurances

Paid Time Off

• Holiday: up to 28 days full time (prorated if part time)
• Company sick pay

Health and Wellbeing

• Health Wellness Tools: discounted gym membership, health assessments
• Employee Assistance Programme: for both professional and personal support

Discounts and Perks

• Employee discount card across thebrand
• Discounts and cashback at major retailers, holiday companies, cinemas, entertainment parks and across thebrand

Job Introduction

Ever dreamed of creating legendary moments at a place where people love to eat work and learn? As a Shift Manager at Pizza Hut, you'll do just that!

As a Shift Manager at Pizza Hut restaurants, you’ll be the driving force behind delivering exceptional guest experiences. Your role is crucial in inspiring and developing your team to create a welcoming atmosphere where every guest feels valued.

Main Responsibilities

As a Shift Manager, you'll play a vital role in creating unforgettable experiences for our guests. Your passion for pizza and people will shine through as you motivate your team to deliver exceptional service and delicious food. You'll be hands‑on, driving sales, and controlling costs while ensuring the highest standards of food safety and hygiene.

Required mindset:

• Teamwork: Leading & coaching your colleagues on shift is key to our success.
• Guest focus: Listen to customer requests, go the extra mile, and ensure their satisfaction.
• Maintaining standards: Keep our restaurant looking its best and prioritize health & safety.

The Ideal Candidate

We're passionate about creating vibrant communities at Pizza Hut restaurants across the UK, where delicious food and unforgettable experiences are shared.

We're looking for individuals who are passionate about hospitality and possess strong leadership qualities. You should be a team player with excellent communication and interpersonal skills.

About The Company

We’re proud to be a diverse & Inclusive employer providing opportunities where anyone can build a career in making memorable moments for our guests.

• Growth and Development: We invest in our people. 80% of our restaurant managers are promoted from within, and we offer apprenticeship programs up to foundation degree level.
• Inclusive Workplace: We're proud to be a diverse and inclusive employer, where everyone has the opportunity to build a fulfilling career.
• Skills for Life: We go beyond just jobs. We develop essential skills and positive mental health practices to empower our team members for success.
• Making a Difference: We take responsibility for our people and the environment, striving to create a positive impact in everything we do.