Shift Manager

Greggs plc; Southend-on-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

Greggs plc is seeking a Shift Manager to lead a team and ensure exceptional customer service across various channels. The role involves motivating staff, managing shop operations, and maintaining high standards of service. Join a company that values diversity and offers numerous employee benefits, including discounts and health services.

Benefits

Colleague discount of up to 50% on Greggs products

Free hot drinks during your shift

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App

Growing holiday entitlement

Pension scheme with employer contribution match

Confidential employee assistance app and helpline

Long service awards

Savings and discounts for shopping and leisure

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliable with natural leadership skills.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, including making sandwiches and managing ovens.

Skills

Leadership

Customer Service

Team Motivation

Job description

Join us as a Shift Manager

You’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, ensuring they have what they need to do an excellent job.

We serve our customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience, whether they order in store or online.

While no two shifts are the same, during a typical shift you can expect to:

• Inspire the team to deliver excellent results and maintain high standards
• Lead by example and serve customers in a fast and friendly manner
• Prepare products, including making sandwiches and managing ovens
• Ensure displays are fully stocked and appealing
• Keep the shop clean, tidy, and presentable

What we can offer you

• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of our profits with colleagues
• Health and Wellbeing App with remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Share plans to help you invest and save
• Pension scheme with up to 7% employer contribution match
• Confidential employee assistance app and helpline
• Long service awards celebrating milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership skills and a passion for delivering exceptional customer service. You’ll support an inclusive culture that values diversity.

If you have previous team supervisory experience in a customer-focused environment and meet the role's availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome, regardless of background, preferences, or beliefs. Learn more at: Greggs Careers | About Greggs.

• Contract Details: Shift pattern and availability can be discussed at interview.
• Closing Date: 19 June 2025
• Job Category: Retail
• Business Unit: Retail
• Location: GREGGS@TESCO EXTRA SOUTHEND ON SEA, United Kingdom