Shift Manager

TN United Kingdom; Shaw; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Shift Manager to join their dynamic team. In this role, you will inspire and lead a team dedicated to providing exceptional customer service across various channels, including in-shop and online orders. Your responsibilities will include maintaining high standards, ensuring a clean and tidy shop environment, and preparing products. The company offers a supportive culture that values diversity and inclusivity, along with competitive pay and numerous employee benefits. If you have a passion for leadership and customer service, this opportunity is perfect for you.

Benefits

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Health and Wellbeing App

Holiday entitlement increases with career progression

Colleague share plans

Pension scheme with employer contribution match

Confidential employee assistance app

Long service awards

Savings and discounts for shopping

Qualifications

• Proven supervisory experience in a customer-focused environment.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers efficiently and courteously.

Skills

Leadership

Customer Service

Team Motivation

Reliability

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customers. As part of the management team, you'll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, ensuring they have what they need to do an excellent job. We serve customers through various channels including in-shop, delivery, Click+Collect, and drive-thru. Your role will be to ensure customers have a brilliant experience whether they order in-store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve customers efficiently and courteously
3. Prepare products such as sandwiches and manage ovens
4. Keep displays stocked with a variety of choices for customers
5. Maintain a clean, tidy, and presentable shop environment

What we can offer you

1. Competitive pay paid weekly
2. Colleague discount of up to 50% on Greggs products for you and a family member
3. Free hot drinks during your shift
4. Paid breaks to recharge
5. Sharing 10% of our profits with colleagues
6. Health and Wellbeing App with Remote GP and Physiotherapy services
7. Holiday entitlement that increases with your career progression
8. Colleague share plans to help you invest and save for your future
9. Pension scheme with up to 7% employer contribution match
10. Confidential employee assistance app and helpline for wellbeing support
11. Long service awards celebrating key milestones
12. Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable with natural leadership abilities and a passion for delivering exceptional customer service. Supporting an inclusive culture that values diversity is important. If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone is welcome, regardless of background, preferences, or beliefs. We want all colleagues to feel welcome and authentic at work. You can read more about us on our website.