Shift Manager

Greggs plc; Shaw; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager where you will lead a passionate team dedicated to providing exceptional customer experiences. This role involves overseeing shop operations, motivating your team, and ensuring high standards are maintained throughout your shifts. With a focus on inclusivity and diversity, you will play a crucial role in creating a welcoming environment for both customers and colleagues. Enjoy a range of perks, including generous discounts, paid breaks, and a supportive culture that values your contributions. If you have a passion for leadership and customer service, this is the perfect opportunity for you.

Benefits

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Share plans

Pension scheme

Employee assistance app

Long service awards

Qualifications

• Experience in a supervisory role in a customer-focused environment.
• Reliable with natural leadership abilities.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers efficiently.

Skills

Leadership

Customer Service

Team Motivation

Time Management

Education

High School Diploma

Management Experience

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers efficiently and courteously
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked and appealing with a variety of choices for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Colleague discount: Enjoy up to 50% off your favourite Greggs products for you and a family member
• Free hot drinks: Available while on shift
• Paid breaks: To recharge during your shift
• Share in our success: We share 10% of all our profits with colleagues
• Health and Wellbeing App: Access to Remote GP and Physiotherapy services
• Growing holiday entitlement: As your career progresses with us
• Share plans: Investment and savings options for your future
• Pension scheme: Contributions matched up to 7%
• Employee assistance app and helpline: Confidential support for your wellbeing
• Long service awards: Celebrating key milestones in your career
• Savings and discounts: For shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service.

You’ll also support an inclusive culture, recognizing and valuing diversity.

If you have previous team supervisory experience in a customer-focused environment, we want to hear from you. If your availability matches the role requirements, apply now!

About us

At Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs, regardless of background, preferences, or beliefs. We want all our colleagues to feel welcome and be themselves at work. More about us can be found here: Greggs Careers | About Greggs.

• Contract details: Shift pattern and availability can be discussed at interview.
• Closing date: 18 May 2025
• Job category: Retail
• Business unit: Retail
• Location: 28 Market Street Shaw, United Kingdom