Shift Manager

TN United Kingdom; Penllergaer; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a Shift Manager to lead a dynamic team focused on exceptional customer service. In this role, you'll inspire and motivate your team while ensuring a welcoming environment for customers across various channels. Your responsibilities will include maintaining high standards in the shop, preparing popular products, and ensuring that displays are stocked. With a culture that celebrates diversity and inclusivity, this is an exciting opportunity to make a real impact while enjoying competitive pay and generous perks. Join us and help create a brilliant experience for every customer!

Benefits

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Sharing 10% of profits

Health and Wellbeing App

Increasing holiday entitlement

Pension scheme with matched contributions

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Qualifications

• Reliable with natural leadership qualities.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results.
• Serve customers in a fast and friendly manner.
• Ensure displays are fully stocked and shop is presentable.

Skills

Customer Service

Leadership

Team Motivation

Food Preparation

Job description

About the role

Join us as a Shift Manager and be part of a team that puts customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, ensuring they have what they need to do an excellent job. We serve our customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in ensuring customers have a brilliant experience, whether they order in-store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop.
2. Lead by example and serve our customers in a fast and friendly manner.
3. Prepare our popular products, including making sandwiches and managing ovens.
4. Ensure displays are fully stocked with a variety of options for customers.
5. Keep the shop clean, tidy, and presentable.

What we can offer you

• Competitive pay paid weekly.
• Colleague discount of up to 50% on Greggs products for you and a family member.
• Free hot drinks during your shift.
• Paid breaks to recharge.
• Sharing 10% of all profits with colleagues.
• Health and Wellbeing App offering Remote GP and Physiotherapy services.
• Holiday entitlement that increases with your tenure.
• Share plans to help you invest and save for the future.
• Pension scheme with contributions matched up to 7%.
• Confidential employee assistance app and helpline for wellbeing support.
• Long service awards celebrating key milestones.
• Savings and discounts for shopping, leisure, and wellbeing.

About you

You’ll be reliable with natural leadership qualities and a passion for delivering exceptional customer service. You should support an inclusive culture, recognizing and valuing diversity. If you have previous supervisory experience in a customer-focused environment and meet the role's availability requirements, we want to hear from you.

About us

At Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone is welcome at Greggs, regardless of background, preferences, or beliefs. We want all colleagues to feel welcome and be themselves at work. You can read more about us here:.