Shift Manager

Greggs plc; North Shields; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a leading company as a Shift Manager, where you'll motivate a team and ensure exceptional customer service across various channels. Your role will include overseeing operations, maintaining high standards, and providing a fantastic experience for customers. Enjoy a supportive culture that values diversity and offers numerous benefits.

Benefits

Colleague discount: Up to 50% off Greggs products

Free hot drinks

Paid breaks

Profit sharing: 10% of profits shared with colleagues

Health and Wellbeing App

Growing holiday entitlement

Share plans

Pension scheme

Employee assistance app and helpline

Long service awards

Qualifications

• Previous supervisory experience in a customer-focused environment.

Responsibilities

• Inspiring the team to achieve outstanding results.
• Leading by example and providing fast, friendly customer service.
• Preparing products and managing ovens.

Skills

Leadership

Customer Service

Job description

Join us as a Shift Manager and be part of a team that prioritizes customers above all.

As a member of the management team, you'll be responsible for overseeing the shop in the absence of the Manager. You'll motivate and engage the team, ensuring they have everything needed to excel.

We serve customers through various channels: in-store, delivery, Click+Collect, and drive-thru. You'll lead efforts to ensure customers enjoy a fantastic experience, whether shopping in-store or online.

While each shift is unique, a typical shift may include:

1. Inspiring the team to achieve outstanding results and uphold high standards
2. Leading by example and providing fast, friendly customer service
3. Preparing products, including making sandwiches and managing ovens
4. Maintaining fully stocked displays with a wide selection for customers
5. Keeping the shop clean, tidy, and presentable

What we offer:

• Colleague discount: Up to 50% off Greggs products for you and a family member
• Free hot drinks: Enjoy while on shift
• Paid breaks: Recharge during your shift
• Profit sharing: 10% of profits shared with colleagues
• Health and Wellbeing App: Remote GP and Physiotherapy services
• Growing holiday entitlement: As your career progresses
• Share plans: Help you invest and save for the future
• Pension scheme: Contributions matched up to 7%
• Employee assistance app and helpline: Support for your wellbeing
• Long service awards: Celebrating career milestones
• Savings and discounts: For shopping, leisure, and wellbeing

About you:

You should be reliable, demonstrate natural leadership, and have a passion for delivering exceptional customer service.

Supportive of an inclusive culture, valuing diversity.

If you have previous supervisory experience in a customer-focused environment and meet the role's availability requirements, we encourage you to apply!

About us:

At Greggs, we love what we do and enjoy having fun! Our culture—how we behave and support each other—is what makes us special. Everyone is welcome at Greggs. We embrace diversity and want all colleagues to feel valued and authentic at work. Learn more about us at: Greggs Careers | About Greggs.