Shift Manager

TN United Kingdom; Whitley Bay; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant team as a Shift Manager in a well-loved establishment, where you will inspire and lead your team to deliver exceptional customer experiences. This role offers the chance to engage with customers, manage daily operations, and maintain high standards in a fun and inclusive environment. With competitive pay, generous discounts, and a supportive culture that values diversity, this position is perfect for those looking to grow their career while making a positive impact on the customer experience. If you are passionate about leadership and customer service, this opportunity is for you!

Benefits

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Ensure displays are fully stocked and the shop is presentable.

Skills

Leadership

Customer Service

Team Management

Reliability

Job description

Social network you want to login/join with:

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of options for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Holiday entitlement that increases as your career progresses
• Colleague share plans to help you invest and save for your future
• Pension scheme with up to 7% match on contributions
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should also support an inclusive culture, valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the role's availability requirements, we want to hear from you.

About us

Here at Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. We value all backgrounds, preferences, and beliefs, and aim for all colleagues to feel welcome and authentic at work. You can read more about us here:.