Shift Manager

TN United Kingdom; Newton Aycliffe; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Shift Manager to lead a dynamic team focused on customer satisfaction. In this role, you will motivate and engage your team, ensuring they excel in delivering exceptional service across various platforms, including in-shop and online orders. With a culture that values inclusivity and support, you will thrive in an environment that encourages personal and professional growth. Join a company that prioritizes employee wellbeing and offers competitive pay, generous discounts, and numerous benefits, making every shift rewarding and enjoyable.

Benefits

Colleague discount of up to 50%

Free hot drinks during your shift

Paid breaks

Sharing 10% of profits

Health and Wellbeing App

Growing holiday entitlement

Share plans

Pension scheme with employer contribution

Employee assistance app

Long service awards

Qualifications

• Reliable with natural leadership skills.
• Previous supervisory experience in a customer-focused environment.

Responsibilities

• Inspire the team to achieve excellent results and uphold high standards.
• Lead by example by serving customers quickly and courteously.
• Prepare products and manage ovens.

Skills

Customer Service

Leadership

Team Motivation

Job description

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About the role

Join us as a Shift Manager and be part of a team that prioritizes customer satisfaction. As part of the management team, you'll be responsible for overseeing the shop when the Manager isn’t available. You will motivate and engage the team, ensuring they have everything needed to excel. Our services include in-shop, delivery, Click+Collect, and drive-thru. You will lead the team in delivering a great customer experience, whether they order in-store or online.

During a typical shift, you can expect to:

1. Inspire the team to achieve excellent results and uphold high standards
2. Lead by example by serving customers quickly and courteously
3. Prepare products, including making sandwiches and managing ovens
4. Ensure displays are well-stocked and appealing
5. Maintain a clean, tidy, and presentable shop environment

What we can offer you

• Competitive pay paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Share plans to help you save and invest
• Pension scheme with up to 7% employer contribution
• Employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable with natural leadership skills and a passion for delivering exceptional customer service. Supporting an inclusive culture that values diversity is important. If you have previous supervisory experience in a customer-focused environment and meet the role's availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is built on how we support each other. Everyone is welcome, regardless of background, preferences, or beliefs. We want all our colleagues to feel comfortable and authentic at work. Learn more about us on our website.