Shift Manager

Everi, Inc.; Mexborough; On-site; GBP 32,000 - 42,000; Full time

Job summary

Evri is seeking an experienced Fulfilment Twilight Shift Manager to lead the Barnsley site during the twilight period. You will oversee multiple operational teams, drive performance, and ensure safety, quality and cost targets are met.

You will coach managers and frontline colleagues, manage labour resources and use KPIs to continually improve throughput and service delivery. The role requires strong communication and a hands-on leadership style in a fast-paced environment.

Qualifications

• Proven experience in a warehouse, fulfilment, logistics or fast-paced operational environment.
• Experience leading teams through supervisors/team leaders.
• Strong understanding of KPIs, productivity, labour planning and cost control.
• Ability to analyse performance, identify improvement opportunities and make decisions under pressure.

Responsibilities

• Take ownership of all operational areas during the twilight shift, ensuring daily plans and service targets are achieved.
• Lead, coach and develop operational managers and frontline colleagues toward high performance.
• Monitor productivity, volumes and KPIs and implement corrective actions to stay on track.
• Manage labour planning, resource allocation, overtime and agency usage to align with demand and budgets.
• Drive continuous improvement to increase efficiency, throughput and reduce costs.
• Ensure health & safety policies and safe working practices are followed and incidents investigated.

Skills

Leadership

People management

KPIs

Labour planning

Health & safety

Communication

Job description

We are looking for an experienced and driven Fulfilment Twilight Shift Manager to take responsibility for the overall operation during the twilight shift at our Barnsley site. You will lead multiple operational teams, ensuring productivity, service, safety, quality and cost targets are consistently achieved. This is a hands-on leadership role where you will work closely with operational managers and team leaders to drive performance, develop your people and ensure the smooth running of the operation.

What You Will Be Doing

• Take ownership of all operational areas during the twilight shift, ensuring daily plans and service targets are achieved.
• Lead, coach and develop operational managers, team leaders and frontline colleagues, building a culture of accountability and high performance.
• Monitor productivity, volumes and KPIs, identifying issues and implementing corrective actions to keep the operation on track.
• Manage labour planning, resource allocation, overtime and agency usage to ensure resources are aligned with operational demand and budgets.
• Drive continuous improvement initiatives to increase efficiency, improve throughput and reduce operational costs.
• Ensure compliance with all health and safety policies, risk assessments and safe working practices, investigating incidents and implementing preventative measures where required.
• Maintain high standards of operational quality, processing accuracy and service delivery, ensuring deadlines and network commitments are met.
• Lead shift briefings, performance reviews and handovers, maintaining clear communication across departments and shifts.
• Manage performance, employee relations and colleague development, supporting engagement, wellbeing and succession planning.
• Work collaboratively with wider site leadership and support functions to resolve operational challenges and deliver site objectives.

What We Are Looking For

• Proven experience in a warehouse, fulfilment, logistics or fast-paced operational environment.
• Previous experience managing teams and leading through team leaders or supervisors.
• Strong understanding of operational KPIs, productivity, labour planning and cost control.
• The ability to analyse performance, identify opportunities for improvement and make effective decisions under pressure.
• A strong commitment to health and safety, operational quality and service delivery.
• Excellent communication and people management skills, with the ability to motivate teams and drive accountability.
• A flexible approach to working twilight shifts, including weekends, in line with operational requirements.

If you're a confident operational leader who thrives in a fast-paced environment and knows how to bring teams together to deliver results, this is an excellent opportunity to make a real impact at our Barnsley site.

Join the UK's Premier Parcel Delivery Company At Evri, we're committed to delivering outstanding service to our customers while creating an environment where our people can thrive.