Shift Manager

Evri Group; Barnsley; On-site; GBP 36,000 - 40,000; Full time

Job summary

Evri Group is seeking a Twilight Shift Manager for the Barnsley site to oversee all operational areas during the twilight shift, ensuring plans and service targets are met. You will lead and develop managers, team leaders and frontline colleagues to create a culture of accountability and high performance.

You will monitor productivity, volumes and KPIs, make data‑driven decisions, and manage labour planning, overtime and agency usage to align with demand and budgets.

Qualifications

• Proven experience in a warehouse, fulfilment, logistics or fast-paced operational environment.
• Experience leading teams and supervising through team leaders or supervisors.
• Strong understanding of operational KPIs, productivity, labour planning and cost control.
• Ability to analyse performance, identify opportunities for improvement and make effective decisions under pressure.
• A strong commitment to health and safety, operational quality and service delivery.
• Excellent communication and people management skills, with the ability to motivate teams and drive accountability.
• Flexible approach to working twilight shifts, including weekends, to meet operational requirements.

Responsibilities

• Take ownership of all operational areas during the twilight shift, ensuring daily plans and service targets are achieved.
• Lead, coach and develop operational managers, team leaders and frontline colleagues, building a culture of accountability and high performance.
• Monitor productivity, volumes and KPIs, identifying issues and implementing corrective actions to keep the operation on track.
• Manage labour planning, resource allocation, overtime and agency usage to ensure resources are aligned with operational demand and budgets.
• Drive continuous improvement initiatives to increase efficiency, improve throughput and reduce operational costs.
• Ensure compliance with all health and safety policies, risk assessments and safe working practices, investigating incidents and implementing preventative measures where required.
• Maintain high standards of operational quality, processing accuracy and service delivery, ensuring deadlines and network commitments are met.
• Lead shift briefings, performance reviews and handovers, maintaining clear communication across departments and shifts.
• Manage performance, employee relations and colleague development, supporting engagement, wellbeing and succession planning.
• Work collaboratively with wider site leadership and support functions to resolve operational challenges and deliver site objectives.

Skills

Team leadership

KPIs

Labour planning

Cost control

Health & safety

Communication

Job description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Fulfilment Twilight Shift Manager

Location: Barnsley Contract Type: Permanent – 45 hours per week Shift Pattern: Twilight, 5 days from 7, including weekend working Salary: £36,000 – £40,000

Join the UK's Premier Parcel Delivery Company At Evri, we're committed to delivering outstanding service to our customers while creating an environment where our people can thrive.

What You Will Be Doing

• Take ownership of all operational areas during the twilight shift, ensuring daily plans and service targets are achieved.
• Lead, coach and develop operational managers, team leaders and frontline colleagues, building a culture of accountability and high performance.
• Monitor productivity, volumes and KPIs, identifying issues and implementing corrective actions to keep the operation on track.
• Manage labour planning, resource allocation, overtime and agency usage to ensure resources are aligned with operational demand and budgets.
• Drive continuous improvement initiatives to increase efficiency, improve throughput and reduce operational costs.
• Ensure compliance with all health and safety policies, risk assessments and safe working practices, investigating incidents and implementing preventative measures where required.
• Maintain high standards of operational quality, processing accuracy and service delivery, ensuring deadlines and network commitments are met.
• Lead shift briefings, performance reviews and handovers, maintaining clear communication across departments and shifts.
• Manage performance, employee relations and colleague development, supporting engagement, wellbeing and succession planning.
• Work collaboratively with wider site leadership and support functions to resolve operational challenges and deliver site objectives.

What We Are Looking For

• Proven experience in a warehouse, fulfilment, logistics or fast-paced operational environment.
• Previous experience managing teams and leading through team leaders or supervisors.
• Strong understanding of operational KPIs, productivity, labour planning and cost control.
• The ability to analyse performance, identify opportunities for improvement and make effective decisions under pressure.
• A strong commitment to health and safety, operational quality and service delivery.
• Excellent communication and people management skills, with the ability to motivate teams and drive accountability.
• A flexible approach to working twilight shifts, including weekends, in line with operational requirements.

If you're a confident operational leader who thrives in a fast-paced environment and knows how to bring teams together to deliver results, this is an excellent opportunity at our Barnsley site.

Everyone Belongs at Evri Group

We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.