Shift Manager

Iron Mountain; Market Harborough; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Health and retirement plans

Learning and development

Job summary

Iron Mountain is seeking a dynamic Warehousing & Logistics Shift Manager to lead daily shift operations and safeguard customers' assets. You will balance hands-on leadership with strategic planning to ensure safe, efficient, and high-quality performance across the shift.

You will coach a diverse team, monitor KPIs, manage shift costs, and drive continuous improvements while maintaining compliance with safety protocols.

Qualifications

• Several years of shift management or supervisory experience in a fast-paced 3PL warehouse or distribution environment.
• Strong knowledge of Warehouse Management Systems (WMS) and workforce planning.
• Proven leadership with coaching and team engagement.
• Demonstrated problem-solving under pressure in logistics operations.

Responsibilities

• Oversee daily warehouse processes to meet service levels for receipt, storage and dispatch.
• Coach and develop an engaged, high-performing workforce focused on safety and quality.
• Plan daily staffing and track KPIs to manage shift costs and meet demand.
• Lead safety, health, and security procedures with strict compliance.
• Identify bottlenecks and drive practical continuous improvement initiatives.

Skills

Shift management

WMS knowledge

Team leadership

KPI tracking

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a dynamic Warehousing & Logistics Shift Manager to join our Operations team. In this role, you’ll have the opportunity to lead daily shift operations that directly safeguard our customers' most vital physical assets. You will empower your team to maintain exceptional quality standards while optimising shift productivity and driving continuous operational improvements. By balancing hands‑on leadership with strategic resource planning, your everyday guidance ensures our operational engine runs safely, smoothly, and efficiently.

What You’ll Do (Responsibilities)

In this role, you will:

• Lead shift operations: Oversee daily warehouse processes including the receipt, storage, and dispatch of goods to meet service levels.

• Develop operational teams: Coach, mentor, and build an engaged, high‑performing workforce focused on safety and quality.

• Manage resources and performance: Plan daily staffing, track key operational KPIs, and manage shift costs to meet demand.

• Maintain safety and compliance: Conduct workplace inspections and ensure strict adherence to health, safety, and security protocols.

• Drive operational efficiency: Resolve daily process bottlenecks and implement practical continuous improvement initiatives.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Several years of experience in shift management or supervision within a fast‑paced 3PL warehouse or distribution environment.

• Strong knowledge of Warehouse Management Systems (WMS), workforce planning, and operational KPI tracking.

• Proven team leadership skills with a track record of coaching employees and building strong team engagement.

• Demonstrated problem‑solving abilities to resolve operational challenges under pressure.

What We Offer (Benefits)

• Competitive compensation and benefits aligned with experience.

• Paid time off and holidays.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

Category: Operations Group