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Shift Manager

TN United Kingdom

Kelso

On-site

GBP 22,000 - 28,000

Full time

18 days ago

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Job summary

Join a vibrant team as a Shift Manager in a renowned establishment where customer satisfaction is paramount. This role offers the opportunity to lead and inspire a dedicated team, ensuring that every customer has a delightful experience, whether in-store or online. You will play a crucial role in maintaining high standards and keeping the shop presentable, all while enjoying competitive pay and a range of fantastic perks. Embrace a culture that values diversity and inclusivity, and be part of a company that celebrates its employees and promotes their well-being. If you are passionate about leadership and customer service, this is the perfect opportunity for you.

Benefits

Colleague discount up to 50%
Free hot drinks
Paid breaks
10% profit sharing
Health and Wellbeing App
Growing holiday entitlement
Colleague share plans
Pension scheme with matched contributions
Employee assistance app and helpline
Long service awards

Qualifications

  • Previous supervisory experience in a customer-focused environment.
  • Passion for delivering exceptional customer service.

Responsibilities

  • Inspire the team to deliver excellent results and maintain high standards.
  • Lead by example and serve customers in a fast and friendly manner.
  • Ensure displays are fully stocked and the shop is clean and presentable.

Skills

Customer Service
Leadership
Team Management
Reliability

Education

High School Diploma

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:

  1. Inspire the team to deliver excellent results and maintain high standards of the shop
  2. Lead by example and serve our customers in a fast and friendly manner
  3. Prepare our popular products, including making sandwiches and managing the ovens
  4. Ensure displays are fully stocked at all times, with plenty of choices for customers
  5. Keep the shop clean, tidy, and presentable
What we can offer you
  • Competitive pay paid weekly
  • Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
  • Free hot drinks for you to enjoy while on shift
  • Paid breaks to recharge your batteries
  • We share 10% of all our profits with our colleagues
  • Health and Wellbeing App providing Remote GP and Physiotherapy services
  • Holiday entitlement that grows as your career progresses with us
  • Colleague share plans to help you invest and save for your future
  • Pension scheme to help you plan for your future, with contributions matched up to 7%
  • Confidential employee assistance app and helpline to support your wellbeing
  • Long service awards celebrating key milestones in your career
  • Savings and discounts for everyday shopping, leisure, and wellbeing
About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture — recognizing and valuing that difference is good. If you have previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all our colleagues to feel welcome and be themselves at work. You can read more about us here.

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