Shift Manager

Vencil; Gretna; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an established industry player as a Shift Manager and become part of a team dedicated to exceptional customer service. In this dynamic role, you'll lead and inspire your team to deliver outstanding results while ensuring a welcoming environment for all customers. Your responsibilities will include managing daily operations, preparing popular products, and maintaining high standards in the shop. With a culture that values diversity and inclusivity, this is an opportunity to grow your career while enjoying competitive pay, generous discounts, and a supportive work environment. If you're passionate about leadership and customer satisfaction, this role is perfect for you.

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matching contributions

Employee assistance app and helpline

Qualifications

• Reliable with natural leadership abilities and a passion for customer service.
• Experience in a customer-focused environment is essential.

Responsibilities

• Inspire the team to deliver excellent results and maintain high shop standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare popular products and keep the shop clean and presentable.

Skills

Customer Service

Team Leadership

Communication

Time Management

Education

High School Diploma

Team Supervisory Experience

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first.

As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing the ovens
4. Ensure our displays are fully stocked at all times, with plenty of choices for our customers
5. Keep the shop clean, tidy, and presentable

What We Can Offer You

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge
• Sharing 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career progresses with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We will match your contributions up to 7%
• Confidential employee assistance app and helpline to support your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure, and wellbeing

About You

You will be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You will also be supportive of an inclusive culture—recognising and valuing that difference is good.

If you have previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About Us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture—how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.