Shift Manager

Vencil; Bathgate; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading company as a Shift Manager, where you'll lead a team to deliver exceptional customer service across various channels. You'll inspire your team, manage shop operations, and ensure a brilliant customer experience. Enjoy competitive pay, discounts, and a supportive culture.

Benefits

Competitive pay paid weekly

Colleague discount up to 50% off products

Free hot drinks while on shift

Paid breaks

10% of all profits shared with colleagues

Health and Wellbeing App

Holiday entitlement that grows with your career

Colleague share plans

Pension scheme with contributions matched up to 7%

Confidential employee assistance app and helpline

Qualifications

• Previous team supervisory experience in a customer-focused environment.

Responsibilities

• Inspire the team to deliver excellent results.
• Lead by example and serve customers in a friendly manner.
• Ensure displays are fully stocked and the shop is clean.

Skills

Leadership

Customer Service

Job description

Join us as a Shift Manager and be part of a team that loves putting customers first.

As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, ensuring they have what they need to do an amazing job.

We serve our customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in ensuring customers have a brilliant experience, whether they order in store or online.

While no two shifts are the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop.
2. Lead by example and serve our customers in a fast and friendly manner.
3. Prepare our popular products, including making sandwiches and managing ovens.
4. Ensure displays are fully stocked with a variety of options for customers.
5. Keep the shop clean, tidy, and presentable.

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off Greggs products
• Free hot drinks while on shift
• Paid breaks to recharge
• We share 10% of all profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating key milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should also support an inclusive culture, recognizing and valuing diversity.

If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone is welcome at Greggs. We embrace all backgrounds, preferences, and beliefs, and want all colleagues to feel welcome and be themselves at work. Read more about us here: Greggs Careers | About Greggs.