Shift Manager

Glenshire Group; Inverness; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

50% discount at Pizza Hut sites

Career progression within Pizza Hut &

Supportive team environment

Job summary

Glenshire Group's Pizza Hut in Inverness is seeking a proactive Shift Manager/Supervisor to lead a busy delivery site. You will oversee daily shifts, drive sales, supervise team members, and ensure smooth operations while upholding quality standards.

Immediate starts available, with full-time or part-time options. The role offers weekly pay, a 50% Pizza Hut discount, and clear progression opportunities within Pizza Hut and the Glenshire Group.

Qualifications

• Experience in Quick-Service Restaurant or Food Service (preferred, essential for management).
• Strong leadership to coach, direct and motivate a team.
• Excellent communication and interpersonal skills.
• Flexible availability including weekends.
• Ability to exceed customer satisfaction expectations.

Responsibilities

• Oversee daily shifts and ensure smooth operation.
• Lead team, drive sales and deliver operational excellence.
• Maintain quality standards of all products served.
• Ensure workstation readiness and peak-period efficiency.
• Foster a positive team culture and coach staff.

Skills

Leadership

Communication

Flexibility

Team management

Customer service

Shift pattern availability

Job description

Shift Manager/Supervisor - Pizza Hut at Glenshire Group

This is an opportunity to join our team and lead a busy Pizza Hut delivery site with Pioneer North Ltd!

Reports To: Restaurant General Manager

Location: Inverness

Salary: £13.50 per hour

Start Date: Immediate starts available

Contract: Full-time and part-time options available

Applicants must be 18 years of age or older (required for compliance and closing shifts).

About Us

Pioneer North Ltd is part of Glenshire Group, a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors, including Retail, Hospitality, Property, Cleaning Hygiene, Online, and Frozen Drinks (Skwishee).

Overview

As the Shift Manager, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members engaged. You are responsible for leading the team, driving sales, and delivering operational excellence.

Functional Responsibilities

• Ensuring all products served to customers meet rigorous quality standards.
• Overseeing effective preparation of all workstations for peak periods.
• Identifying and resolving workstation bottlenecks to maintain efficiency.
• Ensuring a clean, swift, and efficient operation, complying with all Health & Safety regulations and operational procedures.
• Actively seeking information on restaurant financial and customer measures and demonstrating accountability for growing sales.

Leadership & Culture Responsibilities

• Acting as a model by providing consistent leadership and coaching to the team.
• Training new team members and respectfully directing and managing team members during shifts.
• Championing Yum!'s culture and values and fostering a positive relationship with fellow team members and customers.
• Prioritising customer needs over tasks and demonstrating positive energy by handling customer issues on the spot.
• Demonstrating a growth mindset by learning from mistakes and efficiently working around problems.

Skills & Qualifications

To thrive in this supervisory role, you will need to possess the following:

• Quick-Service Restaurant or Food Service Experience: Preferred, but mandatory for the management position.
• Strong Leadership Potential: Ability to coach, direct, and motivate a team.
• Sound Communication and Interpersonal Skills.
• Flexibility: Must have availability to work across various shift patterns and be available to work on weekends.
• Ability to exceed Customer Satisfaction expectations.

What We Offer

• Weekly Pay (No more waiting for monthly pay day!)
• Enjoy a 50% discount at our Pizza Hut delivery sites
• Work with a great team in a supportive environment focused on your success.
• Ample opportunity to learn and grow, with career progression opportunities within Pizza Hut or wider group businesses.

If you are a talented, aspiring leader ready to apply your coaching skills to run effective shifts and build an amazing team, we encourage you to apply today! Join us, and take the first pivotal step in your management career with the support of the wider Glenshire Group. Apply now!