Shift Manager

TN United Kingdom; Halstead; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Shift Manager to lead a dynamic team focused on customer satisfaction. In this role, you will inspire your colleagues to maintain high standards and ensure a fantastic experience for customers, whether they shop in-store or online. Your leadership will be crucial in managing daily operations, from serving customers to keeping the shop presentable. This position offers competitive pay, a range of perks including colleague discounts and a pension scheme, and a supportive culture that values diversity and inclusion. If you have a passion for customer service and leadership, this opportunity is perfect for you.

Benefits

Colleague discount up to 50%

Free hot drinks

Paid breaks

10% profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with up to 7% contributions

Employee assistance program

Long service awards

Qualifications

• Reliable with natural leadership abilities.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to achieve excellent results.
• Lead by example, serving customers efficiently.
• Ensure displays are fully stocked and shop is tidy.

Skills

Customer Service

Leadership

Team Motivation

Time Management

Education

High School Diploma

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customer satisfaction. As a member of the management team, you'll be responsible for overseeing the shop in the absence of the Manager. Your role will involve engaging and motivating the team, ensuring they have what they need to excel. We serve customers through various channels including in-shop, delivery, Click+Collect, and drive-thru. You will lead efforts to ensure customers have a fantastic experience, whether they shop in-store or online.

During a typical shift, you can expect to:

1. Inspire the team to achieve excellent results and maintain high standards
2. Lead by example, serving customers efficiently and courteously
3. Prepare products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of options
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount up to 50% off on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App offering remote GP and physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans to help you invest and save
• Pension scheme with up to 7% employer contributions
• Confidential employee assistance program for wellbeing support
• Long service awards celebrating career milestones
• Discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture that values diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the role's availability requirements, we encourage you to apply!

About us

At Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone’s welcome, regardless of background, preferences, or beliefs. We want all colleagues to feel valued and authentic at work. Learn more about us on our website.