Shift Manager

TN United Kingdom; Frome; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager, where you will lead a dynamic team to deliver exceptional customer service. This role involves overseeing daily operations, motivating staff, and ensuring a brilliant shopping experience across various channels. With a focus on teamwork and inclusivity, you will thrive in a supportive environment that values diversity. Enjoy competitive pay, generous discounts, and a range of perks that promote health and wellbeing. If you are passionate about customer service and have leadership skills, this is the perfect opportunity for you!

Benefits

Colleague discount up to 50%

Free hot drinks during shifts

Paid breaks

10% profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with up to 7% matching

Employee assistance app

Long service awards

Qualifications

• Reliable with natural leadership abilities and a passion for customer service.
• Previous supervisory experience in a customer-focused environment is preferred.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers efficiently and courteously.
• Prepare products and maintain cleanliness in the shop.

Skills

Customer Service

Leadership

Team Motivation

Supervisory Experience

Education

High School Diploma

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customers. As part of the management team, you’ll be responsible for overseeing the shop when the Manager isn’t available. You will motivate the team and ensure they have everything needed to excel. We serve customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. You will lead in providing a brilliant shopping experience, whether in-store or online. Typical shift responsibilities include:

1. Inspiring the team to deliver excellent results and maintain high standards
2. Leading by example and serving customers efficiently and courteously
3. Preparing products, including making sandwiches and managing ovens
4. Keeping displays stocked and appealing
5. Maintaining cleanliness and tidiness of the shop

What we can offer you

• Competitive pay paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during shifts
• Paid breaks
• Sharing 10% of profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans for investing and saving
• Pension scheme with up to 7% employer matching
• Confidential employee assistance app and helpline
• Long service awards for key milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable with natural leadership abilities and a passion for delivering exceptional customer service. Supportive of an inclusive culture, you value diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, apply now!

About us

At Greggs, we love what we do and have fun! Our culture is built on supporting each other. Everyone is welcome, regardless of background, preferences, or beliefs. We want all colleagues to feel valued and authentic at work. Learn more about us on our website.