Shift Manager

TN United Kingdom; Pontypool; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Shift Manager, where you'll motivate a team and ensure exceptional customer experiences across various channels. Responsibilities include overseeing shop operations, maintaining high standards, and preparing products. Enjoy competitive pay, discounts, and a supportive work culture.

Benefits

Colleague discount of up to 50% on products

Free hot drinks during your shift

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with employer contribution

Confidential employee assistance app

Long service awards

Qualifications

• Previous team supervisory experience in a customer-focused environment preferred.

Responsibilities

• Overseeing the shop when the Manager isn’t present.
• Inspiring the team to deliver excellent results.
• Ensuring displays are fully stocked and appealing.

Skills

Leadership

Customer Service

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customers. As part of the management team, you'll be responsible for overseeing the shop when the Manager isn’t present. You will motivate the team and ensure they have what they need to excel. We serve customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. You will lead in ensuring customers have a great experience, whether in store or online. Typical shift responsibilities include:

1. Inspiring the team to deliver excellent results and maintaining high standards
2. Leading by example and serving customers efficiently and courteously
3. Preparing products, including making sandwiches and managing ovens
4. Ensuring displays are fully stocked and appealing
5. Keeping the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount of up to 50% on Greggs products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career develops
• Colleague share plans for investing and saving
• Pension scheme with up to 7% employer contribution match
• Confidential employee assistance app and helpline
• Long service awards celebrating milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture that values diversity. Previous team supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is about how we behave and support each other. Everyone’s welcome, regardless of background, preferences, or beliefs. Learn more about us here.