Customer Service Shift Manager

ProCook; Gloucester; On-site; GBP 28,000 - 35,000; Full time

Job summary

ProCook is looking for a Customer Service Shift Manager to lead a team of advisors, ensuring exceptional service across multiple channels. The role involves training, monitoring performance, and collaborating with management to enhance processes. Join a supportive environment with competitive pay and various benefits.

Benefits

Subsidised meals

Free parking

Gym facilities

Employee discounts

Generous leave

Volunteering days

Qualifications

• Experience in customer service, with supervisory or management experience preferred.
• Strong leadership and communication skills.

Responsibilities

• Manage a team of Customer Service Advisors during your shift.
• Handle escalated customer inquiries and complaints.

Skills

Leadership

Communication

Customer Service

Tools

CRM

Job description

Exciting Opportunity as a Customer Service Shift Manager at ProCook!

Are you a motivated leader with a passion for delivering exceptional customer service? ProCook is seeking a Customer Service Shift Manager to join our team and help us maintain high standards of customer care.

Your Role:

Manage a team of Customer Service Advisors during your shift, ensuring they provide outstanding service across channels such as phone, email, and chat.

Your Responsibilities:

• Lead, train, and motivate your team to exceed customer expectations.
• Monitor team performance and meet KPIs.
• Handle escalated customer inquiries and complaints, providing effective resolutions.
• Plan and assign tasks to balance workloads.
• Conduct daily briefings to promote teamwork.
• Collaborate with senior management to improve processes.

Candidate Requirements:

• Experience in customer service, with supervisory or management experience preferred.
• Strong leadership and communication skills.
• Ability to handle difficult situations calmly.
• Computer literacy and CRM experience.
• Flexibility to work evenings and weekends.
• Customer-centric mindset and passion for service.

Why Join ProCook?

Enjoy competitive pay, personal development opportunities, and a supportive team environment. Benefits include subsidised meals, free parking, gym facilities, employee discounts, generous leave, volunteering days, and more.

We value diversity and inclusion and welcome applications from all abilities. Please inform us if you require any adjustments during the application process.

Our Sustainability Commitment:

As a certified B Corporation, ProCook focuses on reducing waste and ethical practices, contributing positively to the planet.