Shift Manager

Dpd Group Uk; Chadderton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4 x salary on join

Free onsite car parking

Health Kiosks

Discounted shopping

Milestone Days off

Eye tests and glasses support

Job summary

DPD Group UK is seeking an experienced Shift Manager to strengthen our depot operations team, driving performance, compliance with company standards and ISO procedures, and delivering outstanding service.

You will lead a high‑performing team of drivers and warehouse operatives, oversee collections and returns processing, and ensure on‑time targets for collections, early volume and ETAs through data‑driven reporting and proactive issue resolution.

Qualifications

• Experience in a fast paced operation with proven people management.
• Ability to motivate and lead a high performing team.
• Strong communication skills to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Proficient in reporting and data analysis using standard tools.
• Vigilance to deter unscrupulous activity and take swift action.
• Demonstrate the DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Responsibilities

• Oversee the accurate processing of Collections and Returns at the Depot.
• Lead and develop Drivers and Warehouse Operatives.
• Achieve Collection Service targets and Early Volume targets.
• Meet company targets for Collection ETAs and Saturn Success.
• Analyse systems and reports and update them in a timely manner.

Skills

People management

Communication

Decision making

Time management

Data analysis

Reporting

Resilience

Team leadership

Tools

Google Chrome

Job description

Job Description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team.

As a Shift Manager you will be required to achieve depot objectives relating to

• Operational Performance
• Compliance to all company and legislative requirements
• Financial targets and objectives
• Delivering outstanding customer service
• HR tasks and responsibilities

You will achieve these through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to your own areas of accountability. In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot.

Other key accountabilities will be;

• Ensure Collection Service targets are achieved
• Ensure depot targets for Early Volume are achieved
• Ensure company target for Collection ETAs is achieved
• Ensure company target for Saturn Success is achieved
• Ensure all relevant systems and reports are analysed and updated in a timely manner.

Qualifications

What we’re looking for;

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!