Shift Manager

DPD UK; Leeds; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Life assurance 4 x salary

Free onsite car parking

Health kiosks

Discounted shopping

Milestone days

Eye tests and glasses support

Job summary

DPD UK is seeking an experienced Shift Manager at Middleton Depot to strengthen our depot operations team. You will drive operational performance, ensure compliance, and deliver outstanding customer service while managing a high performing team of drivers and warehouse operatives.

The role requires strong communication, decisive leadership, and the ability to analyse data, with responsibilities across HR tasks and procedure adherence within ISO standards.

Qualifications

• Experience in a fast-paced operation with people management responsibility.
• Strong communication skills to inspire and lead a team.
• Decisive and effective decision-making, time management skills.
• Resilience, self-motivation and flexibility.
• Excellent computer skills with Google Chrome applications.
• Ability to produce comprehensive reports and analyze data.
• Demonstrate the DP D DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Responsibilities

• Oversee depot operations to achieve objectives related to operational performance.
• Ensure compliance with company and legislative requirements.
• Meet financial targets and deliver outstanding customer service.
• Perform HR tasks and responsibilities.
• Coordinate with Drivers and Warehouse Operatives; manage Collections and Returns.

Skills

People management

Communication skills

Decision making

Time management

Data analysis

Resilience

Vigilance

DPD values

Google Chrome

Tools

Google Chrome

Job description

• Location: Middleton Depot
• Days of Work: 5 out of 7 to include weekends

Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer.

• Contract Type: Permanent / 40 Hours Per Week
• Salary: 40k plus Bonus
• Location: Middleton Depot
• Days of Work: 5 out of 7 to include weekends

Job Description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team.

As a Shift Manager you will be required to achieve depot objectives relating to

• Operational Performance
• Compliance to all company and legislative requirements
• Financial targets and objectives
• Delivering outstanding customer service
• HR tasks and responsibilities

You will achieve these through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to your own areas of accountability. In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot.

Other key accountabilities will be;

• Ensure Collection Service targets are achieved
• Ensure depot targets for Early Volume are achieved
• Ensure company target for Collection ETAs is achieved
• Ensure company target for Saturn Success is achieved
• Ensure all relevant systems and reports are analysed and updated in a timely manner.

Qualifications

What we're looking for;

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!