Shift Manager

DPD UK; Aberdeen City; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Holiday trading

Free eye tests

Free On Site Parking

Disability confident employer

Job summary

DPD Aberdeen is recruiting an experienced PM Shift Manager to strengthen the depot operations team. You will lead a busy shift, coordinating drivers and warehouse staff to meet performance targets and quality standards.

You will oversee Collections/Returns processing, respond to customer service queries, and drive continuous improvement in safety and efficiency. The role includes Sunday-Thursday work with 13:30–22:00 hours, based at Badentoy Drive, Portlethen, Aberdeen AB12 4ZD.

Qualifications

• Experience in a fast-paced operation with people management responsibility.
• Ability to motivate a high-performing team in a transport setting.
• Strong communication, data reporting, and problem-solving skills.
• Proficiency with Google Chrome apps and basic IT systems.

Responsibilities

• Oversee depot operations to meet targets and standards.
• Manage Collections and Returns processing and ensure accurate handling.
• Handle inbound customer service queries promptly and effectively.
• Monitor trailer departures, parcel scanning, and depot security checks.
• Analyse reports and ensure timely updates across systems.

Skills

People management

Communication

Decision making

Time management

Data analysis

Resilience

Digital literacy

Tools

Google Chrome

Job description

• Days of Work: Sunday to Thursday
• Hours of Work: 13:30-22:00

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

• Contract Type: Permanent / 40 Hours Per Week
• Salary: Circa £40,000 plus bonus
• Location: DPD Aberdeen - Badentoy Drive, Badentoy Ind Estate (North), Portlethen, Aberdeen, AB12 4ZD
• Days of Work: Sunday to Thursday
• Hours of Work: 13:30-22:00

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

We are currently recruiting for an experienced PM Shift Manager, to help strengthen our depot operations team.

As a Shift Manager you will be required to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.

In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot. You will also be dealing with any inbound customer service queries ensuring appropriate action is taken and the query is dealt with in an effective manner.

Other key accountabilities

• Ensure trailer departures from Depot and customer sites leave at the designated time
• Ensure all parcels are collection scanned
• Ensure depot target for PPMHR is achieved
• Ensure company target for security searches is achieved
• Ensure all relevant systems and reports are analysed and updated in a timely manner.

Qualifications

What we’re looking for

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!