Shift Manager

DPD Group; Schoolhill; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Life assurance 4x salary

Vitality at Work

Free On Site Parking

Discounted shopping

Milestone Days off

Eye tests reimbursement

Job summary

DPD Group is seeking an experienced PM Shift Manager to strengthen depot operations. You will lead a fast-paced team of Drivers and Warehouse Operatives, ensure on-time trailer departures, accurate parcel scanning, and timely handling of collections, returns, and customer queries.

You will drive performance through clear leadership, robust reporting, and adherence to ISO processes, while upholding DPD values and ensuring compliance across the depot.

Qualifications

• Experience in a fast-paced operation with direct accountability for leading a high performing team.
• Strong communication skills with the ability to inspire and manage a team.
• Decisive, problem-solving and time management abilities.
• Resilience, self-motivation and flexibility.
• Excellent computer skills and ability to use Google Chrome applications.
• Ability to produce reports and analyse data.
• Vigilance against unscrupulous activity and swift action when required.
• Demonstrate DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Responsibilities

• Oversee depot operations to meet objectives in terms of operational, compliance, financial, customer service and HR tasks.
• Work closely with Drivers and Warehouse Operatives. Oversee processing of Collections and Returns and handle inbound customer service queries efficiently.
• Ensure trailer departures from Depot and customer sites are on time.
• Ensure all parcels are collection scanned and depot targets are met.
• Analyse and update all relevant systems and reports in a timely manner.

Skills

People management

Communication

Decision making

Time management

Resilience

Data analysis

Google Chrome apps

Ethics awareness

Tools

Google Chrome

Job description

• Days of Work:Sunday to Thursday
• Hours of Work: 13:30-22:00

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.You will be in a busy and fast paced business,with a turnover of nearly £2 billion,that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

We are currently recruiting for an experienced PM Shift Manager, to help strengthen our depot operations team.

As a Shift Manager you will be required to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.

In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot. You will also be dealing with any inbound customer service queries ensuring appropriate action is taken and the query is dealt with in an effective manner.

Other key accountabilities will be;

• Ensure trailer departures from Depot and customer sites leave at the designated time
• Ensure all parcels are collection scanned
• Ensure depot target for PPMHR is achieved
• Ensure company target for security searches is achieved
• Ensureall relevant systems and reports are analysed and updated in a timely manner.

Qualifications

What we’re looking for;

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.